Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teharra Grant

Milwaukee

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Lead Housekeeper

Laurel Oaks
06.2024 - Current
  • Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
  • Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Reduced workload for team members by optimizing work schedules and task delegation.

Personal Care Assistant

Holistic Home Health Care
06.2022 - 06.2024
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.

Housekeeper

Extended Stay America
12.2018 - 06.2022
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Disinfected telephones, light switches and other frequently touched objects.

Shift Manager

Haagen Dazs
02.2016 - 12.2018
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Set up and adjusted machines and equipment to produce pre-determined results.

Housekeeper

Potawatomi Hotel & Casino
08.2014 - 12.2016
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Responded to requests from guests regarding housekeeping needs.

Cashier

Pick N Save
06.2009 - 08.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.

Education

Community Based Residential Facility (CBFR) -

University of Wisconsin - Green Bay
07-2021

High School Diploma -

Career Youth Development School of Excellence
06-2011

Skills

  • ▪ Skilled in building rapport with clients and team members
  • ▪ Exceptional ability to stay attentive when dealing with customers
  • ▪ Dependable with strong skills in planning, prioritizing, and multi-tasking
  • ▪ Strong computer and analytical skills (Microsoft Suite & Teams, Google, Zoom)
  • ▪ Adaptive to high pace and hybrid work environments
  • ▪ Resourceful with contributing to big picture, delegated tasks, and project completion

Timeline

Lead Housekeeper

Laurel Oaks
06.2024 - Current

Personal Care Assistant

Holistic Home Health Care
06.2022 - 06.2024

Housekeeper

Extended Stay America
12.2018 - 06.2022

Shift Manager

Haagen Dazs
02.2016 - 12.2018

Housekeeper

Potawatomi Hotel & Casino
08.2014 - 12.2016

Cashier

Pick N Save
06.2009 - 08.2014

High School Diploma -

Career Youth Development School of Excellence

Community Based Residential Facility (CBFR) -

University of Wisconsin - Green Bay

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Teharra Grant