Summary
Overview
Work History
Education
Skills
Projects
Awards
Timeline
Generic

Tehiara Wimberley

Sanford

Summary

Dynamic Account Supervisor at JPMorgan Chase with a proven track record in performance management and team leadership. Expert in conflict resolution and coaching techniques, driving team success and enhancing customer relationships. Successfully led transitions and escalations, ensuring high-quality service and operational efficiency. Passionate about mentoring and developing talent within the organization.

Overview

11
11
years of professional experience

Work History

Account Supervisor

JPMorgan Chase
Heathrow
01.2015 - Current
  • One on one coaching sessions/Side by side call listening sessions/Call Monitoring
  • Driving performance and communicating goals.
  • Liaison between the team and higher management, advocating for the teams needs and interest.
  • Offering guidance, support and mentorship to the team to help them overcome challenges, develop their skills and discuss further development.

Leadership Acceleration Program (LeAP)

JPMorgan Chase
Heathrow
02.2024 - 06.2024
  • Leading site Call Calibrations with the Customer Obsession Workstream
  • Managed team transitioning new clients from First Republic Bank to Chase.

Retail Escalations Specialist Account Specialist III

JPMorgan Chase
Heathrow
06.2021 - 01.2024
  • Assist customers with escalated concerns related to their Retail and Business Banking Accounts. Process call backs to clients to provide resolution.
  • Facilitate group meetings and calibrations. One on one coaching sessions to improve the overall efficiency of the individual team member.
  • Organized group teach-back sessions.
  • Assisted in the interview process for New Joiners to Retail Escalations.

Card Servicing Escalations Senior Specialist II

JPMorgan Chase
Heathrow
11.2016 - 05.2021
  • Provides knowledge of all Chase Credit Card Products from prior experience in The United Knowledge Queue, Multi-Product Queue and Card Service Escalations.
  • Anticipate the needs of customers to resolve escalated matters transferred by the frontline specialists.

Education

Biomedical Science -

University of South Florida
Tampa, Florida
05.2007

Skills

  • Performance management
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Coaching techniques
  • Data analysis

Projects

First Republic Bank Transition to Chase Business Banking Survey Detractor Project. Development Center Coach for New Joiners to Retail Escalations Job Coach Project

Awards

Champion of Chase Quarter One 2023

Timeline

Leadership Acceleration Program (LeAP)

JPMorgan Chase
02.2024 - 06.2024

Retail Escalations Specialist Account Specialist III

JPMorgan Chase
06.2021 - 01.2024

Card Servicing Escalations Senior Specialist II

JPMorgan Chase
11.2016 - 05.2021

Account Supervisor

JPMorgan Chase
01.2015 - Current

Biomedical Science -

University of South Florida

Similar Profiles

CREATE PROFILE