Tehran Jones
Chesterfield,VA
Summary
- Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
- Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
- Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Corporate Quality Assurance Analyst
CarMax
10.2020 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Kept a complete inventory of associates daily interactions with clients while monitoring and keeping inventory of daily evaluations.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Created and achieved product quality objectives and met product specifications.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Collections Specialist
Credit Adjustment Board Inc.
03.2018 - 09.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Store Manager
GNC Live Well
03.2012 - 02.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
Douglas Freeman High School
Richmond, VA1997
Skills
- Call Monitoring
- Quality Assurance
- Project Management
- Requirements Reviews
- Inventory Control Procedures
- Retail Inventory Management
- Customer Engagement
- Customer Experience Management
- Staff Training
- Planogram Execution
- Company Inventory Oversight
- Team Leadership
Timeline
Corporate Quality Assurance Analyst
CarMax
10.2020 - Current
Collections Specialist
Credit Adjustment Board Inc.
03.2018 - 09.2020
Store Manager
GNC Live Well
03.2012 - 02.2018
High School Diploma -
Douglas Freeman High School
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