Tehya Ball

• Manage and train staff by leading onboarding sessions, providing mentorship, and ensuring alignment with updated policies and procedures to maintain high standards of care.

• Oversee lesson plans created by RBTs, ensuring they meet client needs and adhere to program goals, while providing support and guidance for implementation.

• Coordinate schedules for leadership, including upper management, to streamline operations and optimize organizational efficiency.

• Develop and implement wellness programs, such as inviting nutritionists, organizing yoga sessions, and planning game nights, to promote staff health, morale, and engagement.

• Promoted a culture of continuous learning within the organization by actively encouraging employees to participate in professional development opportunities.
• Improved employee performance by designing and implementing comprehensive training programs.
• Partnered with HR to create career development plans, supporting employee growth within the organization.
• Conducted regular assessments to identify areas for improvement, leading to more targeted training sessions.

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.