Tehya Courchaine
Anderson,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Merchandise Team Lead
Sam's Club
03.2023 - Current
- I am responsible for overseeing the day-to-day operations of my team
- Through my leadership, I work to ensure that our department is meeting and exceeding our goals and providing exceptional customer service
- I am responsible for training and supervising my team members, ensuring that they are equipped with the necessary skills and resources to perform their job duties effectively
- I monitor productivity and provide ongoing feedback to my team to drive performance and ensure quality
- My strong communication and interpersonal skills are invaluable as I collaborate with other department leads and upper management to streamline processes, improve customer experiences, and drive sales
- Additionally, I am knowledgeable about inventory management, merchandising, and best practices for managing a team in a retail environment.
Assistant Store Manager
Eleven
04.2022 - 01.2023
- Consistently led a team of three to four employees per shift, facilitated employee development and growth by consistently providing support and guidance
- Delegated tasks to appropriate team members and ensured responsibilities were completed in their entirety
- Developed Rapport with vendors and assisted with shelving product and merchandising
- Trained in store manager role., Managed day to day business operations, including sales, staffing and merchandising
- Assisted in hiring process through continuous recruitment and networking
- Provided direction and feedback to the sales team to help meet personal and company sales goals
- Promoted store programs such as loyalty and credits cards
- Maintained the store in a neat and orderly manner.
Assistant Manager
rue21
05.2020 - 04.2022
- Managed day to day business operations, including sales, staffing and merchandising.
- Assisted in hiring process through continuous recruitment and networking.
- Provided direction and feedback to the sales team to help meet personal and company sales goals.
- Promoted store programs such as loyalty and credits cards. Maintained the store in a neat and orderly manner.
Cashier/Customer Service/Sales Associate
Burlington Stores
03.2020 - 07.2020
- Provided quality customer service, answered questions and resolved customer issues
- Opened and closed registers
- Effectively managed time and prioritized tasks
- Strong product knowledge and understanding of customer needs while providing friendly and efficient experience.
Education
High School Diploma -
Pinellas Gulf Coast Academy
Skills
- Project Support
- Inventory Control Processes
- Workflow Schedules
- Sales and Marketing
- Key Performance Indicators (KPIs)
- Customer Relationship Management
- Team Leadership
- Customer Relations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Merchandise Team Lead
Sam's Club
03.2023 - Current
Assistant Store Manager
Eleven
04.2022 - 01.2023
Assistant Manager
rue21
05.2020 - 04.2022
Cashier/Customer Service/Sales Associate
Burlington Stores
03.2020 - 07.2020
High School Diploma -
Pinellas Gulf Coast Academy
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