Summary
Work History
Education
Skills
Timeline
Hi, I’m

Tehya Snow

Fort Moore ,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

I have a strong desire to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Walmart

Front End Customer Service Associate
09.2016 - 11.2016

Job overview

  • Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.
  • Controlled access for authorized vendors to provide services within units to building.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
  • Monitored cash transactions at front desk to maintain responsibility for personal bank.
  • Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
  • Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Casey County High School
, Liberty, KY

High School Diploma
05.2018

Skills

  • Operational Efficiency
  • Company Standards
  • Microsoft Office
  • Company Safety Standards
  • Performance Feedback
  • Guest Services
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Billing and Payment Processing
  • Communications Strategies
  • Guest Interaction
  • Adaptable Style
  • Team Collaboration
  • Crisis Management
  • Customer Empathy
  • Quality Assurance
  • Attention to Detail

Timeline

Front End Customer Service Associate

Walmart
09.2016 - 11.2016

Casey County High School

High School Diploma
Tehya Snow