Teia Bays
Battle Creek
Summary
Determined professional with dedication to hard work and team player attitude. Punctual and focused with physical strength to life up to or more than 50 pounds. Empathetic CNA commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. Reliable Medical Support professional with five years of experience in office environment. . Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Bronson Battle Creek
09.2023 - Current
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Emergency Department Technician
Bronson Battle Creek Hospital
06.2021 - 09.2023
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Warehouse Assistant Supervisor
Amazon
03.2020 - 10.2020
- Operated RF scanners to track merchandise and verify contents of containers
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Provided on-the-job training to new hires, enhancing their productivity and skill sets.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Medical Office Manager
Janas Family Medicine and Addiction Specialist
11.2015 - 08.2020
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Consulted with healthcare professionals on business decisions
- Addressed and remedied all patient or team member issues
- Performed patient assessments and contributed to development of interdisciplinary care plans
- Built relationships with physicians to create steady referral pipeline
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Developed policies and procedures for effective practice management
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Certified Nursing Assistant
Heartland Skilled Nursing
11.2012 - 01.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Documented patient information and care activities in electronic health record.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
No Degree - Nursing
Kellogg Community College
Battle Creek, MI05-2026
High School Diploma -
Harper Creek High School
Battle Creek, MI01.2008
Skills
- Compassionate care
- Record keeping
- Venipuncture
- Time management
- Patient care
- HIPAA compliance
- Patient support
- Personal protective equipment usage
Timeline
Phlebotomist
Bronson Battle Creek
09.2023 - Current
Emergency Department Technician
Bronson Battle Creek Hospital
06.2021 - 09.2023
Warehouse Assistant Supervisor
Amazon
03.2020 - 10.2020
Medical Office Manager
Janas Family Medicine and Addiction Specialist
11.2015 - 08.2020
Certified Nursing Assistant
Heartland Skilled Nursing
11.2012 - 01.2016
High School Diploma -
Harper Creek High School
No Degree - Nursing
Kellogg Community College
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