TEIA BURTON-GREEN
SEATTLE
Summary
- Dynamic leader with a proven track record enhancing team productivity and client satisfaction. Expert in operations management and customer service, I've driven process improvements and fostered key partnerships, significantly contributing to long-term success. Skilled in data entry and team building, my approach boosts efficiency and workplace harmony.
- Diligent Patient Service Specialist and Program Coordinator with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
- Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
11
11
years of professional experience
Work History
General Manager
LIL REDS BBQ AND CATERING
04.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Head Chef Duties
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
PROGRAM COORDINATOR
UWMC MONTLAKE
09.2021 - 04.2024
- Coordinated/scheduled patient appointments
- Processed incoming referrals
- Created clinic appointment templates using EPIC
- Supported daily operation of the clinic
- Registered patients: Collected and updated demographics
- Communicated various confidential information from patients to physicians
- Participated in the development and implementation of organizational systems by partnering with all members of clinic team
- Trained team members in various EPIC and workflow applications
PITMASTER
LIL REDS BBQ AND CATERING
05.2019 - 03.2020
- Optimized cooking processes to maintain consistent flavors and textures across all dishes.
- Monitored grill temperatures throughout service hours to guarantee perfectly cooked meats every time.
- Maintained clean and organized workspaces, adhering to strict sanitation guidelines for safe food handling.
RECEPTIONST/DISPATCHER
CANTEEN VENDING
04.2018 - 05.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 18 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
PROJECT COORDINATOR
KPFF CONSULTING ENGINEERS
09.2013 - 07.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Education
Associate of Applied Science - MEDICAL BILLING AND CODING/RECEPTION
Renton Technical College
Renton, WA05-2013
Certificate of Technical Studies - ADMINISTRATIVE OFFICE MANAGEMENT
CRI
Seattle, WA07-1997
Associate of Arts - BUSINESS ADMINISTRATION
Bellevue College
Bellevue, WA05-1995
Skills
- Proficient Use of EPIC
- Leadership and team building
- Problem resolution
- Team player
- Time management
- Training and coaching
- Efficient multi-tasker
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Proactive mindset
- Office administration
- Process improvements
- Critical thinking
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Timeline
General Manager
LIL REDS BBQ AND CATERING
04.2024 - Current
PROGRAM COORDINATOR
UWMC MONTLAKE
09.2021 - 04.2024
PITMASTER
LIL REDS BBQ AND CATERING
05.2019 - 03.2020
RECEPTIONST/DISPATCHER
CANTEEN VENDING
04.2018 - 05.2019
PROJECT COORDINATOR
KPFF CONSULTING ENGINEERS
09.2013 - 07.2017
Associate of Applied Science - MEDICAL BILLING AND CODING/RECEPTION
Renton Technical College
Certificate of Technical Studies - ADMINISTRATIVE OFFICE MANAGEMENT
CRI
Associate of Arts - BUSINESS ADMINISTRATION
Bellevue College
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