Teia Coley
Durham,NC
Summary
Dynamic working professional with experience in many different facets including, but not limited to; 7+ years of customer service, 5 years of property management, 1+ years of administration, and 1+ years of sales experience. Dedicated to providing consistent results and always striving to outperform. Proven to be a quick learner, adaptable, and productive under pressure with a positive attitude. Possesses the ability to be creative and innovative in the workspace to help achieve goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Plaza Management NY
08.2023 - 10.2023
- Attend to tenants, future tenants, and past tenants
- Maintained a sufficient number of units market-ready for lease.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept properties in compliance with local, state, and federal regulations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Posted policies and rules in common areas for tenant review.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Collected and maintained careful records of rental payments and payment dates.
Account Executive
Iheartmedia, Clear Channel
03.2021 - 04.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing, and referrals.
- Drove new business development through qualifying leads, building relationships, and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Strengthened knowledge of digital and audio advertising through campaign proposals and executions.
- Utilized creativity to build campaigns as well as relationships
Client Care Coordinator
RestorePro Reconstruction
05.2021 - 12.2021
- Handled administration across all locations.
- Managed communications between project managers and clientele.
- Processed payments/checks, and created/sent invoices in quick books.
- Improved productivity with spreadsheets and create plans of action for understaffed offices.
- Updated and maintained project files and documents.
- Managed over 50 calls per day.
- Managed a portfolio of over 100 clients
Leasing Specialist
Continental Realty Corportation
09.2019 - 05.2021
- Managed communication with prospects and residents.
- Created delinquency letters, filled evictions, and ensured all files were up to date.
- Planned and prepared resident events.
- Modeled apartments and maintained vacant units.
- Managed over 300 units.
- Toured community with prospective tenants as well as created proposals, leasing offers, and documents for incoming and current tenancies.
- Developed and implemented tactical marketing plans as well as meticulously collected data on competitors.
- Answered phone calls, and emails, and addressed concerns quickly and effectively.
- Processed security deposits and move-in fees.
- Maintained closing ratios of 30% or more at all times.
Leasing & Marketing Specialist
Pegasus Residential
01.2019 - 09.2019
- Managed communication with prospects and residents.
- Created delinquency letters, filled evictions, and ensured all files were up to date.
- Planned and prepared resident events.
- Managed over 300 units.
- Modeled apartments and maintained vacant units.
- Toured community with prospective tenants as well as created proposals, leasing offers, and documents for incoming and current tenancies.
- Developed and implemented tactical marketing plans as well as meticulously collected data on competitors.
- Answered phone calls, and emails, and addressed concerns quickly and effectively.
- Processed security deposits and move-in fees.
- Maintained closing ratios of 30% or more at all times.
Leasing & Marketing Specialist
Village At Broadstone Station- Kettler
05.2018 - 01.2019
- Managed communication with prospects and residents.
- Created delinquency letters, filled evictions, and ensured all files were up to date.
- Planned and prepared resident events.
- Managed over 300 units.
- Modeled apartments and maintained vacant units.
- Toured community with prospective tenants as well as created proposals, leasing offers, and documents for incoming and current tenancies.
- Developed and implemented tactical marketing plans as well as meticulously collected data on competitors.
- Answered phone calls, and emails, and addressed concerns quickly and effectively.
- Processed security deposits and move-in fees.
- Maintained closing ratios of 30% or more at all times.
Food + Beverage Attendant/Bartender
Sodexo (Admirals Club)
06.2017 - 03.2018
- Kept bar presentable and well-stocked to meet customer needs
- Oversaw the comfort of all airline club attendees.
- Organized all food/beverage shipments as well as prepared meals
- Served Alcoholic Beverages
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished it as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to support the bar marketing brand and increase profits
- Served over 100 customers per day
Apple Care Advisor
Conduent
07.2016 - 06.2017
- Resolve diverse ranges of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided IT support to non-technical internal users through desk-side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Exceeded goals through effective task prioritization and great work ethic
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
Server
TGI Fridays
04.2014 - 02.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Arts - Musical Theatre
Meredith College
3500 Hillsborough Street, NC 276072016
Skills
- Records Management Systems
- Cash Deposit Preparation
- Customer Service
- Data Entry Documentation
- 10-Key Proficiency
- CRM Software
- Excel Spreadsheets
- Customer and Client Relations
- Microsoft Office
- Contract Agreement Preparation
- Self Starter
- Schedule Management
- Time Management
- Administrative Support
References
Lossie Freeman
Life Long Mentor
347-683-6119
Erica Delong
Radio Personality on G105
Colleague
919-215-7328
Brian Paiz
Radio Personality on 95.3 The Beat
Colleague
803-201-9907
Reggy Brown
DJ RNB
Colleague
thedjrnb@gmail.com
518-366-1240
Timeline
Assistant Property Manager
Plaza Management NY
08.2023 - 10.2023
Client Care Coordinator
RestorePro Reconstruction
05.2021 - 12.2021
Account Executive
Iheartmedia, Clear Channel
03.2021 - 04.2023
Leasing Specialist
Continental Realty Corportation
09.2019 - 05.2021
Leasing & Marketing Specialist
Pegasus Residential
01.2019 - 09.2019
Leasing & Marketing Specialist
Village At Broadstone Station- Kettler
05.2018 - 01.2019
Food + Beverage Attendant/Bartender
Sodexo (Admirals Club)
06.2017 - 03.2018
Apple Care Advisor
Conduent
07.2016 - 06.2017
Server
TGI Fridays
04.2014 - 02.2015
Bachelor of Arts - Musical Theatre
Meredith College
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