TEIA JONES
Cartersville,GA
Summary
Reliable worker. Creative professional. Self-motivated and organized to thrive in both team-based and independent settings. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Into high productivity and efficient completion of tasks. Specialize in; guest services management, intellectual communication, problem-solving, and adaptability, ensuring guest satisfaction for a healthy and comfortable environment.
Overview
3
3
years of professional experience
Work History
Concierge/Hostess/Runner/Busser
CMX CineBistro
Alpharetta, GA
03.2024 - Current
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Greeted customers and answered questions about menu items.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
Independent Beauty Consultant
Macy's
Alpharetta, GA
11.2023 - 01.2024
- Developed and implemented marketing plans to increase sales of beauty products.
- Provided personalized advice and consultations on makeup looks for clients.
- Educated customers on the latest trends in cosmetics and skincare.
- Analyzed customer feedback to recommend new product lines or services.
- Maintained detailed records of customer purchases, preferences, and inquiries.
- Built relationships with vendors to ensure access to high-quality products at competitive prices.
- Assisted clients with color matching, skin tone selection, and application techniques.
- Identified target markets for launching new products or services.
- Managed inventory levels to ensure availability of desired items in store.
- Scheduled appointments for clients based on their individual needs.
- Supported customers' queries about product ingredients and usage instructions via email or phone calls.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Retail Sales Associate
RaceTrac Petroleum Inc
Cumming, GA
02.2023 - 08.2023
- Greeted customers and engaged in conversation to assess needs.
- Cleaned and organized sales floor in accordance with company merchandising standards
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
Hostess
Red Robin
Cumming, GA
11.2022 - 01.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Arcade Attendant
Stars
Cumming, GA
02.2022 - 10.2022
- Greeted customers upon entering the arcade and answered any questions they had.
- Inspected game cards to ensure all data was accurate.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Processed payments from customers in exchange for gaming time or products purchased at the arcade.
- Utilized cash registers accurately to process transactions quickly and efficiently.
Sales Associate
Kid to Kid
Cumming, GA
09.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Production Associate
Danbury's Plastics Inc
Cumming, GA
06.2021 - 08.2021
- Monitored and adjusted production processes to ensure quality standards were met.
- Performed routine maintenance on equipment used in the production process.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before packing them for shipment.
- Sorted items into appropriate bins according to type or size.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05-2023
Skills
- Cash Register Operation
- Cash Handling
- Time Management
- Customer Assistance
- Organized
- Creativity skills
- Attention to Detail
- Flexible Schedule
- Dependable and Reliable
- Safety Awareness
- Customer Service
- Event Planning
- Telephone Etiquette
- Consultative Sales
- Strong interpersonal skills
- Quality Assurance
- Skin-tone management
- Client Relationship Building
Interests
Animal Science (FFA) 08/2021 - 05/2023 AKAC (Appreciation of Korean Arts Club) 08/2021 - 2022 ORGANIZATIONS
Timeline
Concierge/Hostess/Runner/Busser
CMX CineBistro
03.2024 - Current
Independent Beauty Consultant
Macy's
11.2023 - 01.2024
Retail Sales Associate
RaceTrac Petroleum Inc
02.2023 - 08.2023
Hostess
Red Robin
11.2022 - 01.2023
Arcade Attendant
Stars
02.2022 - 10.2022
Sales Associate
Kid to Kid
09.2021 - 12.2021
Production Associate
Danbury's Plastics Inc
06.2021 - 08.2021
High School Diploma -
Forsyth Central High School
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