Teia Kisner
Martins Ferry,OH
Summary
Meticulous and methodical Billing Coordinator driven to optimize department by correcting inefficiencies and improving procedures. Possessing expertise in solving complex business problems in the legal billing industry.
Overview
18
18
years of professional experience
Work History
E-Billing Specialist
Dinsmore & Shohl
06.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reduced the amount of assigned e-billing rejections by 70%
Billing Coordinator
Hinshaw & Culbertson
07.2019 - 06.2023
- Completed appeals of denied invoices on client bills.
- Referred past due payments to collections department.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Produced, distributed and tracked more than 900 monthly invoices as billing coordinator.
- Kept all client information secure and confidential.
- Determined proper UTBMS codes
- Produced and submitted large volumes of client invoices using Prebill Manager, Anderant, BillBlast, eBilling HUB, and numerous client websites.
Refund Specialist
Wheeling Hospital
06.2016 - 07.2019
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Promoted consistent accuracy of billing information by reconciling both patient and healthcare company's accounts.
- Compiled department-specific reports to help senior managers identify trends and improve progress
- Delivered timely information to insurance representatives to resolve common and complex issues
Customer Service Representative
Highmark Blue Cross Blue Shield
10.2005 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Waynesburg University
Waynesburg, PAHigh School Diploma -
Berlin Brothersvalley Senior High School
Berlin, PA06.2003
Skills
- Microsoft Office
- Spreadsheet Management
- Invoice Coding
- Rate, Rule and Regulation Updating
- Prepare Statements
- Correct Errors
- Organizational Management
- Fee and Charge Computation
- Charges and Rates Documentation
- Monthly Billing Management
Timeline
E-Billing Specialist
Dinsmore & Shohl
06.2023 - Current
Billing Coordinator
Hinshaw & Culbertson
07.2019 - 06.2023
Refund Specialist
Wheeling Hospital
06.2016 - 07.2019
Customer Service Representative
Highmark Blue Cross Blue Shield
10.2005 - 12.2014
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Waynesburg University
High School Diploma -
Berlin Brothersvalley Senior High School
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