Teia Mitchell
Kunkletown,PA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Manager/Supervisor of Operations
Service Corporation International
East Stroudsburg, PA
10.2014 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Licensed Funeral Director
Service Corporation International
East Stroudsburg, PA
05.2014 - 02.2023
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Conducted more than1500 funerals, visitations and memorial services over course of 8 years.
- Communicated with insurance companies to secure death benefits for payment of services.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Monitor many high-volume phone lines and displayed proper phone etiquette.
Funeral Director Intern
Cantelmi Funeral Home
Bethlehem, PA
01.2010 - 05.2014
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Embalmed human remains to slow decomposition.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Improved appearance of remains with use of cosmetics.
- All within the limitations of the State of PA with having an apprentice license under the supervision of a Licensed Director Dino Cantelmi
Education
Resident Producer Individual - Insurance
Magellan Group
Online11.2021
Associate of Science - Funeral Service And Mortuary Science
Northampton Community College
Bethlehem, PA05.2009
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA06.1994
Skills
- Finance and Accounting Operations
- Managing Files and Records
- Managing Appointments
- Contract Development and Management
- Project Management
- Managing Terminations
- Issue and Conflict Resolution
- Productivity Performance
- Staff Management
Timeline
Manager/Supervisor of Operations
Service Corporation International
10.2014 - 02.2023
Licensed Funeral Director
Service Corporation International
05.2014 - 02.2023
Funeral Director Intern
Cantelmi Funeral Home
01.2010 - 05.2014
Resident Producer Individual - Insurance
Magellan Group
Associate of Science - Funeral Service And Mortuary Science
Northampton Community College
High School Diploma -
Pleasant Valley High School