Summary
Overview
Work History
Education
Skills
Timeline
Generic

TEIANNA HINES

Rex,GA

Summary

Business-conscious General Manager bringing over 7 years of experience work industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Lyft And Uber
REX, GA
01.2024 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Assisted warehouse personnel in packing orders when necessary.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Kept accurate logs of all deliveries and trips.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Team Lead

Inmar
Stockbridge, GA
06.2021 - 03.2024
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Followed staffing strategies to achieve production goals.
  • Rotated through series of different stations based on team needs.
  • Documented production levels and materials used to keep management informed.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Operated forklifts and overhead cranes to move supplies and finished products.
  • Gathered business requirements from users to convert to technical requirements.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Maintained daily inventory to facilitate successful material distribution.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.

General Manager

SUPER GIANT MART
Riverdale , GA
02.2015 - 03.2018
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Ensured no damaged or expired items were placed on shelves.
  • Stocked shelves with items making sure items were not outdated and brought forward.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Stocked merchandise by UPC codes and read labels to match.
  • Arranged product on shelves following merchandising guidelines.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Inspected items received for damage or other issues.

Cashier

Hmart
Riverdale, GA
083120 - 011221
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Education

High School Diploma -

Southeast High School
Bradenton, FL
05.1998

Skills

  • Boxing and labeling
  • RF scanning devices
  • Heavy lifting
  • Dependable and reliable
  • Merchandise stocking
  • Supervision
  • Friendly, positive attitude
  • Customer service
  • Marketing
  • Punctual and Reliable
  • Order Receiving
  • Supply Restocking
  • Verbal and Written Communication
  • Energetic and Outgoing
  • Merchandise Rotation
  • Flexible Schedule
  • Paperwork Completion
  • Signing and Pricing
  • Product Signage and Labeling
  • Recordkeeping and Documentation
  • Attention to Detail
  • Shipping and Receiving
  • Staff Training
  • Teamwork and Collaboration
  • Data Entry
  • Picking and Processing
  • Shipping and Packaging
  • Heavy Lifting
  • Box and Container Packing
  • Integrity and Dependability
  • Tagging and Labeling
  • Willingness to Learn
  • Material Sort
  • Product Inspection

Timeline

Delivery Driver

Lyft And Uber
01.2024 - Current

Team Lead

Inmar
06.2021 - 03.2024

General Manager

SUPER GIANT MART
02.2015 - 03.2018

Cashier

Hmart
083120 - 011221

High School Diploma -

Southeast High School

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TEIANNA HINES