Teiarra Woodwyk
Grand Rapids,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Care Aide
Exchange Ur Care
Grand Rapids, MI
09.2021 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
Warranty Service Representative
Direct Dialog
Grand Rapids, MI
04.2021 - 09.2021
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Assistant Manager Billing Department
Cloud Base Management
Grand Rapids, MI
07.2013 - 03.2017
- Provided account information to customers and explained bill service policies and customer rights
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Obtained and relayed account information.
- Kept records of invoices and support documents.
- Prevented payment of protested checks.
- Prepared itemized statements, bills and invoices and record amounts due for items purchased and services rendered
- Matched statements with batches of canceled checks by batch
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Cardholder Representative
PSCU
St.Petersburg , FL
09.2021 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
Education
High School Diploma - FOSTERPENN
Penn Foster Career School
Scranton, PA03.2022
Skills
Great people skills friendly
Very Dependable
Honest
Great in a team or On my own
Very quick learner
Very hands on
Timeline
Cardholder Representative
PSCU
09.2021 - Current
Care Aide
Exchange Ur Care
09.2021 - 05.2022
Warranty Service Representative
Direct Dialog
04.2021 - 09.2021
Assistant Manager Billing Department
Cloud Base Management
07.2013 - 03.2017
High School Diploma - FOSTERPENN
Penn Foster Career School
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