Teiera Griffin
Cleveland,OH
Summary
Seeking employment where I can use my customer service,
communication skills, experience and recent training that I have acquired to succeed within in the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Registrar
Southwest General Hospital
06.2022 - Current
- Register patients in the emergency department
- Verify insurance coverage, demographic information, and other essential details.
- Answered telephone calls , answer questions, and direct calls to staff.
- Process copayments using cash, debit and credit cards
- Scan documents
- Fax documents
- Process patient status orders
- Provide training to new hires
- Engages in SME meetings
- Work flexible hours across mornings, evenings, nights, weekends, and holiday shifts.
PCNA
Cleveland Clinic
10.2013 - 12.2022
- Provided care to patients in a hospital setting
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Assisted with activities of daily living
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Assisted nursing staff with completing daily rounds.
- Assisted with patient transfer and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record. EPIC
- Checked blood sugars
- Removed catheters
- Removed IV's
STNA
Montefiore
09.2012 - 01.2014
- Provided care to residents in a nursing home
- Assisted patients in daily activities, promoting their independence.
- Documented patient information and care activities
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cashier
Buffalo Wild Wings
08.2012 - 01.2013
- Took orders using cash, credit, debit, and gift cards
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and provided them great customer service
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Sales Representative
Mobile Comm
09.2010 - 11.2011
- Sold cell phone, cable, and internet services for AT&T
- Processed cash, credit, and debit payments
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Trained new sales representatives.
Toddler Teacher
Incredible Kids
02.2010 - 09.2010
- Cared for children ages 18 months - 3 years old
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Monitored classroom to verify safe and secure environment.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Guided students to develop social, emotional and physical skills.
Cashier
McDonald's
01.2008 - 11.2008
- Took orders using cash, credit, debit, and gift cards
- Welcomed customers
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Childcare Provider
A Little Extra Daycare
06.2004 - 08.2008
- Cared for children ages 6 weeks - 5 years old
- Observed organized play periods
- Taught daily education sessions focusing on child development phases
- Prepared nutritionally balanced meals
- Cleaned and sanitized play areas per State of Ohio health codes
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and toilet hygiene.
- Monitored children's activities to verify safety and wellbeing.
Education
STNA - Nursing Assistance
Montefiore
Beachwood, OHCustomer Service Training - Customer Service
WSEM
Cleveland, OHHigh School Diploma -
John Adams High School
Cleveland, OH06.2008
Skills
- Customer Service
- Microsoft Word
- Communication
- Medical Terminology
- Data Entry
- Patient confidentiality HIPPA
- Time Management
- Payment Collection
- Insurance Verification
- EPIC and CERNER
Certification
- STNA ( State Tested Nursing Assistant per the state of Ohio)
- CPR
Timeline
Patient Registrar
Southwest General Hospital
06.2022 - Current
PCNA
Cleveland Clinic
10.2013 - 12.2022
STNA
Montefiore
09.2012 - 01.2014
Cashier
Buffalo Wild Wings
08.2012 - 01.2013
Sales Representative
Mobile Comm
09.2010 - 11.2011
Toddler Teacher
Incredible Kids
02.2010 - 09.2010
Cashier
McDonald's
01.2008 - 11.2008
Childcare Provider
A Little Extra Daycare
06.2004 - 08.2008
STNA - Nursing Assistance
Montefiore
Customer Service Training - Customer Service
WSEM
High School Diploma -
John Adams High School
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