Teighlor Huerta
San Antonio,TX
Summary
Proven leader and effective problem-solver, I've excelled at Baylor University Campus Recreation, enhancing safety and customer satisfaction. My strong communication and CPR certification ensured optimal support and efficiency. Achievements include developing a loyal customer base at Go Car Wash through exceptional service and teamwork, significantly improving facility operations and patron experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Baylor University Campus Recreation
09.2024 - Current
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Customer Service Technician
Go Car Wash
11.2023 - 08.2024
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
Pool Manager & Lifeguard
Pool Management Group- San Antonio
05.2023 - 10.2023
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings.
- Contributed towards creating an inclusive environment where all patrons felt welcomed regardless of age or ability level.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
Education
Bachelor of Science - Nursing
Baylor Univeristy
Waco, TX05-2028
High School Diploma -
Health Careers High School
San Antonio, TX06-2024
Skills
- Strong communicator
- Leadership qualities
- Effective problem-solver
- CPR certified
- Teamwork and collaboration
- Customer service
- Time management
- Rule enforcement
Certification
- CPR/AED Certification
- Lifeguarding Certification - American Red Cross.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Lifeguard
Baylor University Campus Recreation
09.2024 - Current
Customer Service Technician
Go Car Wash
11.2023 - 08.2024
Pool Manager & Lifeguard
Pool Management Group- San Antonio
05.2023 - 10.2023
Bachelor of Science - Nursing
Baylor Univeristy
High School Diploma -
Health Careers High School
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