Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teikesha Barre

Memphis,TN

Summary

Dynamic Senior Customer Service Representative with a proven track record at Spectra Laboratories, excelling in complaint resolution and staff training. Adept at implementing new protocols and enhancing service quality, I leverage CRM software and strong teamwork skills to drive operational efficiency and improve patient satisfaction.

Overview

11
11
years of professional experience

Work History

Senior Customer Service Representative

Spectra Laboratories
Southaven, MS
06.2021 - Current

accommodate as many patients/clients as possible in dialysis

research daily to answer questions

trained upcoming employees

train NCE in Spectra Laboratories in South region

utilize all systems required

Service Now

Peoplesoft

ALAB

LIS

Symfonie

Buffer

implementing new protocols, ensuring regulatory compliance

OSHA Health/ Safety

Sales Representative Team Leader

UMRF Ventures
Memphis, TN
10.2019 - 06.2021

Resolve escalated shipping discrepancies

Excel

manage pending orders to ensure support staff enters timely and communicate and delays to key stakeholders

support new strategic projects

provide training to new employees

peoplesoft

provide reports or information to commercial teams to improve supply cost

CCHT/ Preceptor

Fresenius Medical Care
Nashville, TN
02.2015 - 10.2019

Educator, problem solving, research, assisting coworkers in training, educating patients as needed, projects, CRM, medical Records, insurance updates, access manager, communicate with Medical Directors, coordinates and facilitates the external communication operations for physician/ patient referrals, cannulation, monitor/documentation and environmental control. Supplies/ inventory

Education

Healthcare Adminstration/ Leadership

University Memphis
Memphis, TN
05.2021

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Database management
  • Order fulfillment
  • Documentation review
  • Service recommendations
  • Call center experience
  • CRM software
  • Database research
  • Shipping and logistics
  • Policy improvement
  • Representative training
  • Problem resolution
  • Process improvement
  • Understanding customer needs
  • Teamwork and collaboration
  • Computer skills
  • Customer data confidentiality
  • Staff education and training
  • Employee coaching
  • Document and records management
  • Salesforce CRM
  • System implementation
  • Call documentation
  • Data entry
  • Quality assurance controls
  • Sales closing

Timeline

Senior Customer Service Representative

Spectra Laboratories
06.2021 - Current

Sales Representative Team Leader

UMRF Ventures
10.2019 - 06.2021

CCHT/ Preceptor

Fresenius Medical Care
02.2015 - 10.2019

Healthcare Adminstration/ Leadership

University Memphis
Teikesha Barre