
Dynamic Senior Customer Service Representative with a proven track record at Spectra Laboratories, excelling in complaint resolution and staff training. Adept at implementing new protocols and enhancing service quality, I leverage CRM software and strong teamwork skills to drive operational efficiency and improve patient satisfaction.
accommodate as many patients/clients as possible in dialysis
research daily to answer questions
trained upcoming employees
train NCE in Spectra Laboratories in South region
utilize all systems required
Service Now
Peoplesoft
ALAB
LIS
Symfonie
Buffer
implementing new protocols, ensuring regulatory compliance
OSHA Health/ Safety
Resolve escalated shipping discrepancies
Excel
manage pending orders to ensure support staff enters timely and communicate and delays to key stakeholders
support new strategic projects
provide training to new employees
peoplesoft
provide reports or information to commercial teams to improve supply cost
Educator, problem solving, research, assisting coworkers in training, educating patients as needed, projects, CRM, medical Records, insurance updates, access manager, communicate with Medical Directors, coordinates and facilitates the external communication operations for physician/ patient referrals, cannulation, monitor/documentation and environmental control. Supplies/ inventory