Teila Moore
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Meadows Medical Centre, excelling in transportation coordination and positive communication. Spearheaded policy reforms and modernized dispatch systems, enhancing team efficiency and customer satisfaction. Skilled in route planning and proficient in diverse software, adept at transforming challenges into solutions and significantly improving operational workflows.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
All Around Nation
04.2023 - Current
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
Driver
Mv Transporation
09.2021 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Meadows Medical Centre
10.2008 - 02.2010
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
Education
High School Diploma -
Horizon North
Las Vegas, NV06.2022
Medical Assitance - Medical Assisting
Nevada Career Academy
Las Vegas, NV02.2008
Skills
- Transportation Coordination
- Attendance documentation
- Employee Training
- Tracking of man hours
- Positive communication skills
- Records Maintenance
- Dispatcher monitoring
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Forklift Certification
- CPR/AED Certification
- OSHA Certified
Timeline
Dispatch Supervisor
All Around Nation
04.2023 - Current
Driver
Mv Transporation
09.2021 - Current
Customer Service Representative
Meadows Medical Centre
10.2008 - 02.2010
High School Diploma -
Horizon North
Medical Assitance - Medical Assisting
Nevada Career Academy
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