Teion Smith
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Sales Associate
Walmart
06.2020 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
Walmart
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Social Science - Criminal Justice
Southeastern Louisiana University
Hammond, LA05.2025
Bachelor of Social Science - Sociology
Southeastern Louisiana University
Hammond, LA05.2025
High School Diploma -
Salmen High School
Slidell, LA05.2020
Skills
- Customer Service
- Problem-Solving
- Time Management
- Customer Engagement
- Reliability and punctuality
- Teamwork and Collaboration
- Quick Learner
- Patience and Empathy
- Active Listening
- Problem-solving abilities
- Critical Thinking
Timeline
Sales Associate
Walmart
06.2020 - Current
Customer Service Representative
Walmart
06.2020 - Current
Bachelor of Social Science - Criminal Justice
Southeastern Louisiana University
Bachelor of Social Science - Sociology
Southeastern Louisiana University
High School Diploma -
Salmen High School
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