Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teion Thomas

San Antonio,TX

Summary

Customer Service Specialist with an Associate Degree in Business and expertise in warehouse operations. Proven track record in managing team tasks, optimizing workflows, and improving operational efficiency. Strong interpersonal and communication skills facilitate effective collaboration and exceptional client service. Committed to contributing to organizational success and pursuing professional growth.

Overview

6
6
years of professional experience

Work History

Customer Service Retention Specialist

Ibex Global Solutions
New Braunfels, TX
05.2023 - Current
  • Assisted customers with loyalty program enrollment and account management.
  • Assisted customers with inquiries and resolved issues effectively.
  • Educated customers on product features and benefits confidently.
  • Identified customer needs and offered appropriate solutions.
  • Provided detailed explanations of company products and services.

Package Handler

UPS
San Antonio , TX
03.2021 - 05.2023
  • Sorted packages by size and destination for efficient delivery.
  • Operated conveyor systems to move packages through the sorting facility.
  • Loaded and unloaded trucks with precision to ensure safe transport.
  • Maintained cleanliness and organization in work areas for safety compliance.
  • Collaborated with team members to meet daily package handling goals.
  • Inspected packages for damages before processing in the system.

Food Service Worker

Six Flags Fiesta Texas
San Antonio , TX
06.2019 - 02.2021
  • Prepared and served food items in high-volume settings.
  • Maintained cleanliness and organization of work areas and equipment.
  • Assisted customers with orders, ensuring satisfaction and accuracy.
  • Followed safety and sanitation guidelines in food handling processes.
  • Monitored inventory levels and reported shortages to management.
  • Collaborated with team members to streamline service operations.

Education

Associate of Arts - Business

San Antonio College
San Antonio, TX
05-2019

Skills

  • Customer relationship management
  • Loyalty program management
  • Product education
  • Issue resolution
  • Account management
  • Conflict resolution

Timeline

Customer Service Retention Specialist

Ibex Global Solutions
05.2023 - Current

Package Handler

UPS
03.2021 - 05.2023

Food Service Worker

Six Flags Fiesta Texas
06.2019 - 02.2021

Associate of Arts - Business

San Antonio College

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