Teirra Austin
Ankney,IA
Summary
Proven leader with a track record of enhancing customer satisfaction at Culver’s through expert conflict resolution and critical thinking. Skilled in customer service and computer proficiency, I excel in fast-paced environments, significantly improving client relations and operational efficiency. Demonstrates a commitment to excellence and a results-driven approach, ensuring high-quality service delivery and team development.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Moms Meals
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Manager
Culver’s
03.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Barista/Manager
Barista Cafe
01.2017 - 03.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Ankeny High School
Ankeny, IA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Money handling abilities
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Moms Meals
04.2024 - Current
Manager
Culver’s
03.2023 - 08.2023
Barista/Manager
Barista Cafe
01.2017 - 03.2023
Ankeny High School
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