Teirra Thompson
Nashville,TN
Overview
6
6
years of professional experience
Work History
Cafe Chef
Sla Management
08.2023 - Current
- Handled catering orders for special events, showcasing the cafe''s culinary expertise to a wider audience.
- Mentored junior chefs on advanced cooking techniques and recipe development processes.
- Managed inventory levels, ensuring optimal stock availability while minimizing food waste.
- Conducted regular quality control checks on all dishes before serving, maintaining high standards of presentation and taste.
Server
Jackson Soul Food
02.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supervisor
Conch Heaven
03.2021 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Macys
05.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Medical Receptionist
Centro De Salud Primaria
03.2018 - 05.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
C R Walker Senior High
Nassau Bahamas 06.2012
Skills
- Knife Skills
- Cooking techniques
- Ingredient Knowledge
- Sanitation Practices
- Verbal and written communication
- Computer skills
- New Hire Training
Timeline
Cafe Chef
Sla Management
08.2023 - Current
Server
Jackson Soul Food
02.2023 - 08.2023
Supervisor
Conch Heaven
03.2021 - 02.2023
Sales Associate
Macys
05.2019 - 03.2020
Medical Receptionist
Centro De Salud Primaria
03.2018 - 05.2019
C R Walker Senior High