Teisha Connor
High Point,NC
Summary
Detail-oriented canidate with solid background in managing accounts receivable processes. Successfully streamlined billing procedures and reduced outstanding receivables through effective collection strategies. Demonstrated proficiency in financial analysis and reconciliation, showcasing strong problem-solving and communication skills.
I have the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Event Security Guard
Show Pros
09.2021 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Increased attendee confidence in event safety through visible presence and proactive engagement with guests regarding their concerns or questions about security measures in place.
- Coordinated with emergency medical services during incidents requiring medical attention, ensuring prompt response and support for affected individuals.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Catering Team Leader
Giannos
06.2023 - 10.2024
- Managed a team of catering staff, ensuring top-notch service at all events.
- Trained new staff members on company policies and procedures, leading to a well-informed team capable of handling any situation.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Funding Analyst
GBR Funding
06.2011 - 08.2013
- Created and finalized contracts for funding capital for Outside Sales Representatives
- Led contract writing system upgrades achieving beneficial contract terms.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Enhanced contract negotiation processes by streamlining documentation and communication procedures.
- Adhered to legal and contractual requirements for compliant contract processes.
Lead Server
Vingenzo's Pasta & Pizzeria
10.2009 - 04.2012
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Event Coordinator
Parties-2-Go
03.2007 - 02.2009
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Credit Collections Specialist
IPass Inc
09.1999 - 08.2006
- Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
- Created a systematic approach to monitoring and updating account status, resulting in more accurate reporting and the ability to quickly respond to changes
- Prepared reports findings and actions taken for accounts with balances owed 5k and under.
- Reviewed files to select delinquent accounts for collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Associate of Applied Science - Fire Protection
Guilford Technical Community College
Jamestown, NC07-2026
High School Diploma -
Silver Creek High School
San Jose, CA06-1998
Skills
- Microsoft Excel
- Debt collection
- Organization skills
- Customer Service
- Problem-Solving
- Proactive and Self-Motivated
- Microsoft Office
- Account Reconciliation
Timeline
Catering Team Leader
Giannos
06.2023 - 10.2024
Event Security Guard
Show Pros
09.2021 - Current
Funding Analyst
GBR Funding
06.2011 - 08.2013
Lead Server
Vingenzo's Pasta & Pizzeria
10.2009 - 04.2012
Event Coordinator
Parties-2-Go
03.2007 - 02.2009
Credit Collections Specialist
IPass Inc
09.1999 - 08.2006
Associate of Applied Science - Fire Protection
Guilford Technical Community College
High School Diploma -
Silver Creek High School
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