Teisha Thompson
Dallas,TX
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
99 Healthcare Management
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Billing Account Representative
99 Healthcare Management
01.2022 - 10.2022
- Implemented customized account plans to meet individual client needs.
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Interpreted financial data to identify trends and opportunities.
- Utilize E-Clinical Works, AthenaOne, InstaMed, MDConnection, Credit Systems International, and Intuit QuickBooks applications for workflow.
- Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment, including coordinating with payers, patients, and clients.
PFS Representative
Conifer Health Solutions
04.2021 - 12.2021
- Responsible for providing financial and customer services, assisting patients with their hospital medical bills by way of inbound and/or outbound calls
- Utilized EPIC to provide patients with information regarding their medical care, processed payments, insurance verification, review of medical claims, reimbursements, refunds, and provided supporting financial documents pertaining to their account
- Maintained patient confidentiality and followed HIPAA rules and regulations.
CSR Agent Trainer
The Results Companies
05.2017 - 01.2021
- Coordinated training and trained new hire CSR Agents with the company’s policies, procedures, and job task to ensure the best practices and protocols for handling customer service calls for patient’s insurance and benefits with Blue Cross Blue Shield of Michigan were executed effectively
- Also, cross-trained existing employees that were promoted to CSR 2 Agents with processing medical claims.
Customer Service Representative
The Results Companies
07.2016 - 04.2017
- Provided customer service by assisting members with questions as well as using probing skills to accurately determine the service needs related to their insurance benefits and claims
- Handled customer inquiries and suggestions courteously and professionally.
- Inputted and /or updated patient’s information into the EMS to setup and activate customer accounts to track request, issues, problems, and solutions to maintain QA satisfaction levels
- Informed customers about billing procedures, processed payments and provided optional payment alternatives and contacted providers to resolve issues with billing claims
- Maintained patient confidentiality through HIPAA.
Education
Nursing
The Chicago School of Professional Psychology
Dallas, TX05.2024
Medical Billing And Coding -
National American University
Rapid City, SD09.2022
High School Diploma -
Elkhart High School
Elkhart, TX05.2011
Skills
- BLS Certified
- CPR/AED
- Infection Control Standards
- Patient Monitoring
- Privacy and Confidentiality
- Medication Administration
- ADL Assistance
- Mobility Assistance
- Vitals Monitoring
- Catheter Care
- Professionalism
- Time Management
- Critical Thinking
- Tracheostomy Care
- Collecting/Monitoring Vitals
- Insurance Verification
- HIPAA Compliance
- Patient Relations
- Patient Scheduling
- Schedule Coordination
- Multitasking
- Customer Service
- Medical Terminology
- EMR / EHR
- Medical Billing and Coding
- Relationship Building
Timeline
Front Desk Medical Receptionist
99 Healthcare Management
10.2022 - Current
Medical Billing Account Representative
99 Healthcare Management
01.2022 - 10.2022
PFS Representative
Conifer Health Solutions
04.2021 - 12.2021
CSR Agent Trainer
The Results Companies
05.2017 - 01.2021
Customer Service Representative
The Results Companies
07.2016 - 04.2017
Nursing
The Chicago School of Professional Psychology
Medical Billing And Coding -
National American University
High School Diploma -
Elkhart High School
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