Dynamic professional with extensive experience at the United States Postal Service, excelling in customer service and accuracy. Proven problem-solver, adept at managing high volumes of orders while ensuring compliance with safety protocols. Recognized for enhancing operational efficiency and fostering team collaboration, consistently achieving service excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Lead Mail Processing Clerk
United States Postal Service, USPS
08.2022 - Current
Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
Checked accrued hours against listed hours for leave time.
Verified timekeeping records and handled any discrepancies with employees.
Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
Maintained confidentiality of employee records and payroll information.
Worked effectively in fast-paced environments.
General Expeditor
United States Postal Service, USPS
11.2021 - 08.2022
Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Improved delivery times by closely monitoring and prioritizing urgent orders.
Addressed supply problems and developed creative solutions to prevent delays.
Mail Processing Clerk
United States Postal Service, USPS
08.2021 - 11.2021
Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
PSE Clerk
United States Postal Service, USPS
11.2020 - 08.2021
Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
Loaded and unloaded shipping containers and vehicles.
Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
Mail Handler Assistant
United States Postal Service, USPS
04.2020 - 11.2020
Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
Assisted in training new Mail Handler Assistants, sharing best practices and tips for optimal performance in the role.
Implemented quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items.
Operated various types of machinery used in the mail handling process safely and efficiently.
Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
Strengthened security measures through vigilant inspection of suspicious packages or correspondence before distribution.
Casual Mail Handler
United States Postal Service, USPS
12.2019 - 03.2020
Utilized physical strength to move mail and packages of varying sizes and weights.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Followed safety protocols while handling and sorting mail for personal safety purposes.
Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
Labeled, weighed and processed mail and packages for efficient distribution.
Inspected mail for damages and took appropriate action to deliver in good condition.
Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
Flex Officer
Securitas Security Services USA
12.2018 - 12.2019
Evaluated risk factors in real-time during high-stress situations, making informed decisions on appropriate actions to ensure the safety of all parties involved.
Contributed to a positive team dynamic among fellow officers by offering support and sharing knowledge gained from diverse experiences.
Supported management in maintaining accurate records of all security-related incidents, contributing to efficient information sharing.
Enhanced security coverage by efficiently rotating between various client sites as needed.
Provided exceptional customer service to clients through professional interactions and clear communication of security protocols.
Handled confidential information responsibly, protecting the privacy of clients while adhering to legal requirements.
Conducted thorough access control measures for facilities, ensuring only authorized personnel were granted entry.
Assisted in reducing property loss and vandalism by promptly reporting suspicious activities to the proper authorities.
Call Center Representative
DialAmerica
05.2018 - 12.2018
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Identified upselling opportunities to increase revenue generation.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Auntie Anne's Pretzels
07.2015 - 10.2015
Stocked, tagged and displayed merchandise as required.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Increased sales of promotional items by informing customers about current offers.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Panera Bread
11.2014 - 04.2015
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Sales Associate
Sears
04.2014 - 08.2014
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.