Teja Hoge
Findlay,OH
Summary
Dynamic Care Manager excelling in care planning and patient advocacy. Skilled in developing individualized care plans and fostering strong relationships with families, ensuring optimal patient safety and satisfaction. Recognized for effective decision-making and compassionate communication, enhancing overall care quality and resident wellbeing.
Overview
5
5
years of professional experience
Work History
Care Manager
Discovery Senior Living
12.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
Lead Care Manager
Sunrise Senior Living
09.2023 - 06.2024
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
- Enhanced resident care by developing and implementing individualized care plans, addressing specific needs and preferences.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
- Maintained accurate records to ensure compliance with state regulations on documentation guidelines related to patient assessments or critical incidents reports.
- Organized activities specifically designed to enhance the social lives of residents while promoting cognitive stimulation and physical engagement.
- Improved staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Established trust among families of residents by maintaining open lines of communication regarding changes in health status or treatment plans.
- Ensured the highest level of resident satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
- Managed crises effectively by remaining calm under pressure while coordinating necessary resources in a timely manner.
- Worked closely with resident families to determine appropriate end-of-life care options based on individual preferences and medical needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
Shift Manager
CarrolsLLC
08.2020 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Bachelor of Science - Nursing
Owens Community College
Findlay, OH05-2027
High School Diploma -
Treca Digital Academy
Marion OH03-2021
Skills
- Care planning
- Medical chart documentation
- Policy adherence
- ADL support
- Long-term care coordination
- Care transitions
- Patient & family support
- HIPAA guidelines
- Decision-making
- Care delivery
- Patient advocacy
- Staff supervision
- Patient safety
Timeline
Care Manager
Discovery Senior Living
12.2024 - Current
Lead Care Manager
Sunrise Senior Living
09.2023 - 06.2024
Shift Manager
CarrolsLLC
08.2020 - 08.2023
Bachelor of Science - Nursing
Owens Community College
High School Diploma -
Treca Digital Academy
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