Summary
Overview
Work History
Education
Skills
Timeline
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Teja Litwiler

Summary

Organized and dedicated Administrative Assistant/Customer support professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Virtual Assistant

Assistant Virtue
05.2020 - Current
  • Conferred with customers by telephone, chat or email to provide information.
  • Completed business correspondence, transcription, and data entry.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Operations Manager

Keystone Mercantile Inc.
11.2013 - 11.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

RN Staff Nurse

UPMC Seneca Place
03.2012 - 10.2013
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
  • Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

Staff RN

Care Unlimited Inc
06.2013 - 09.2013
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.

Education

Associate of Science - Nursing

UPMC Shadyside School of Nursing
Pittsburgh, PA
12.2011

No Degree - Biology

University of Pittsburgh
Pittsburgh, PA

Associate of Science - General Studies

CCAC North Campus
Pittsburgh, PA
06.2003

High School Diploma -

Shaler Area High School
Pittsburgh, PA
06.2003

Skills

  • Interpersonal Communication
  • Flexibility
  • Attention to detail
  • Self motivated
  • Comfortable with a variety of business correspondence methods
  • Always eager to take on new and challenging tasks
  • Customer Inquiries
  • Microsoft Office
  • Database Maintenance
  • Project Management
  • High-Pressure Environments
  • Project Development
  • Staff Training
  • Employee Motivation
  • Communications Strategies
  • Web Communications
  • Professional Business Writing

Timeline

Virtual Assistant

Assistant Virtue
05.2020 - Current

Operations Manager

Keystone Mercantile Inc.
11.2013 - 11.2018

Staff RN

Care Unlimited Inc
06.2013 - 09.2013

RN Staff Nurse

UPMC Seneca Place
03.2012 - 10.2013

Associate of Science - Nursing

UPMC Shadyside School of Nursing

No Degree - Biology

University of Pittsburgh

Associate of Science - General Studies

CCAC North Campus

High School Diploma -

Shaler Area High School

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Teja Litwiler