Tejal Patel

• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered 30 incoming phone calls and addressed questions from customers and healthcare providers.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Completed paperwork, entering prescription and insurance or billing information into patient profile
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Counted, measured and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
• Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
• Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.

Managed30 insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
• Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
• Coordinated verification and filling of more than 200 daily prescriptions in high-volume ENTRY pharmacy environment.
• Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
• Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted and labeled prescriptions with correct item and quantity.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Entered and processed patients' prescriptions into internal system.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Developed and implemented improvements to pharmacy organization system.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Liaised with other pharmacies to eliminate issues related to product expiration.

• Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
• Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
• Reduced the number of overdue invoices for improved cash flow management.
• Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
• Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
• Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
• Enhanced vendor relationships through timely payments and clear communication channels.
• Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
• Monitored aging reports for proactive collection efforts, reducing delinquent accounts receivable balances significantly over time.
• Participated in process improvement initiatives related to accounts payable/receivable functions.
• Ensured accurate financial reporting with meticulous record-keeping and data entry tasks.
• Increased efficiency in accounts payable processing through automation tools and software integration.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Handled day-to-day accounting processes to drive financial accuracy.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Entered figures using 10-key calculator to compute data quickly.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.