Versatile and results-oriented professional with extensive experience in cash management and customer service, notably at Hari Sai Krupa. Excelled in operations leadership and POS systems, enhancing store performance by implementing effective training and cash handling procedures. Demonstrated exceptional vendor coordination and issue resolution skills, contributing to a significant improvement in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Cashier Manager
Hari Sai krupa
Richmond , Va
10.2022 - Current
Managed and trained cashiers on proper cash handling procedures.
Maintained accurate records of daily transactions, including deposits and withdrawals.
Performed regular reconciliation of cash drawers to ensure accuracy of funds.
• Deposit money in the bank
Ensured compliance with all company policies, procedures and regulations regarding cash management.
Analyzed sales data to identify opportunities for improvement in store performance.
Provided guidance and assistance to new hires during the onboarding process.
Verified customer age requirement for alcohol or tobacco purchases.
Processed payments promptly for customers to exceed productivity standards.
Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Monitored cash drawers in checkouts to verify adequate cash supply.
Resolved customer problems by investigating issues, answering questions and building rapport.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Cashier
CORNER MART
MIDLOTHIAN, VA
03.2020 - 09.2022
I use to work in BP gas station from last 2 years
Ordering grocery, take care of customers, banking, paperwork and all
Because it's my own store in partnership.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Answered customer inquiries regarding store policies and procedures.
Balanced daily transactions on a computerized point-of-sale system.
Resolved customer complaints professionally in accordance with company policy.
Issued receipts, refunds, credits or change due to customers.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Operated cash register or POS system to receive payment by cash, check and credit card.
Trained new team members in cash register operation, stock procedures, and customer services.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier And Management
BB MART
MECHANICSVILLE, VA
01.2019 - 02.2020
I was partner up there
So cashier and management, food everything I know.
Processed returns and exchanges of merchandise in accordance with store policies.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Stocked shelves with merchandise when needed.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Greeted customers and answered any questions they had about the store's products and services.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Resolved customer complaints professionally in accordance with company policy.
Issued receipts, refunds, credits or change due to customers.
Followed company security procedures for handling large sums of money.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Helped with purchases and signed customers up for rewards program.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Used suggestive selling techniques to promote add-on sales.
Verified customer age requirement for alcohol or tobacco purchases.
Collected payments and provided accurate change.
Helped customers find specific products, answered questions, and offered product advice.
Trained new team members in cash register operation, stock procedures, and customer services.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Counted and balanced cashier drawers.
Front Desk Receptionist
Days Inn Hotel
Richmond , VA
03.2018 - 07.2019
Greeted customers warmly and made them feel welcome.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Assisted with scheduling appointments for clients and visitors.
•. Check and check out
Food and Beverage Cashier
McDonald's
henrico, VA
01.2017 - 01.2018
Cashier
Ensured compliance with all applicable health codes regarding food handling procedures.
Handled all cash transactions accurately according to established procedures.
Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
Prepared special orders for customers upon request in a timely manner.
Reconciled cash register tills and prepared deposits for bank drop offs.
Customer Service Cashier
Tropical Smoothie
Richmond, VA
07.2015 - 03.2017
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Resolved customer complaints professionally in accordance with company policy.
Issued receipts, refunds, credits or change due to customers.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Receptionist
Country Vacations
India, Gujarat
03.2014 - 01.2015
Scheduled appointments for clients, customers, and other visitors.
Maintained an organized filing system of confidential client information in accordance with company policy.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Responded to inquiries from internal staff members regarding office operations.
Monitored office supplies inventory and placed orders when necessary.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Coordinated with vendors for repairs and maintenance of office equipment.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Receptionist Administrator
Futurelink Visa Consultants
India, Gujarat
03.2013 - 07.2014
Created spreadsheets to track customer information such as contact details and preferences.
Adhered to company policies regarding confidentiality of sensitive information.
Managed the distribution of incoming mail, faxes, and packages.
Maintained an organized filing system for all employee records in compliance with legal regulations.
Scheduled appointments and maintained calendars for staff members.
Provided assistance with payroll processing when needed.
Ensured that reception area is kept safe at all times by monitoring security cameras.
Greeted visitors and customers warmly, offering refreshments as appropriate.
Assisted with administrative tasks such as data entry into company databases.
Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Ordered office supplies as needed and maintained inventory records.
Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Received parcels, routed mail and opened packages for staff.
Displayed professional standards at reception desk to impress visitors.
Organized files and spreadsheets to simplify staff access or retrieval.
Performed data entry and other administrative tasks to support departments.
Welcomed visitors and customers by greeting and answering or directing inquiries.