Dedicated and results-driven professional with a proven ability to solve problems and develop effective solutions. Brings extensive experience in customer-facing roles, with strong organizational skills and a proactive, reliable work ethic. Thrives in team-oriented environments while consistently maintaining high standards of performance and accountability.
Overview
11
11
years of professional experience
Work History
Overrated Wrapped Operator and Machine Operator 3
PBM Graphics (RRD Packaging and Solutions)
Durham, NC
08.2021 - Current
Operate and maintain production equipment to ensure high-quality output at maximum efficiency while minimizing waste and downtime
Set up production lines for large-scale print jobs (100,000+ units daily), ensuring accuracy and timely completion
Monitor product quality throughout packaging and production, supporting QA processes and maintaining compliance with standards
Troubleshoot and repair machine issues, including feeders and mechanical components, using hand tools and manufacturer-specific equipment
Complete detailed production reports and documentation with accuracy and clarity
Train and mentor new machine operators, improving team performance and onboarding efficiency
Collaborate with team members and leadership to resolve production challenges and maintain workflow continuity
Apply working knowledge of Radius accounting systems to support production tracking and reporting
Produce Clerk
Harris Teeter
Cary, NC
08.2019 - 08.2021
Checked prices and found requested products in store for customers.
Prepared products for the sales floor by adding tags and readying pallets or restocking.
Reviewed tags on product shelves for proper pricing and made price changes when requested by the supervisor.
Cleaned shelves and restocked with new inventory when product stock ran low.
Verified invoices against delivered merchandise to check shipment accuracy.
Assessed floor displays to determine which merchandise required restocking.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Collaborated with Produce Manager to provide quality control by inspecting, counting, and checking merchandise.
Examined grocery products to immediately remove expired or spoiled items, adhering to the 'first in, first out' rule.
Assisted customers based on currently available product, promotional, and policy information.
Received and unloaded new products upon delivery, checking for damage and order accuracy.
Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
Rotated stock to maintain freshness and promote customer purchase.
Pleasantly helped customers by finding requested items, boosting store revenues, and improving retention rates.
Lowe's Food Deli Employee
Lowe’s food
Cary, NC
02.2019 - 09.2019
Communicated effectively with deli counter customers to answer questions and make recommendations.
Made orders by slicing, weighing, packaging, and pricing meats and cheeses.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Updated displays, cases, and other customer-facing areas to increase sales of special items.
Answered telephone inquiries about available menu items, products, and services and delivered appropriate information so customers could make valid choices.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Completed orders of all sizes according to customer preferences, improving patron retention.
Sanitized and keep work areas tidy by cleaning surfaces, equipment and floors, removing trash, and maintaining machinery.
Used mental math and available tools to total materials needed, costs, and payment were due quickly and efficiently.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Checked and recorded temperatures of the refrigerator and freezer daily to verify proper working conditions.
Cashier
HMS Host International
Raleigh, NC
02.2019 - 07.2019
Helped customers find specific products, answered questions, and offered product advice.
Assisted with purchases, locating items, and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions, and promotional offers.
Processed transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Increased sales by suggesting specific purchases to customers.
Resolved issues with cash registers, card scanners, and printers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Operated cash register, collected payments, and provided accurate change.
Store Manager
Moli’s Market
Alton, VA
09.2016 - 01.2019
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Oversaw all store operations while generating monthly sales.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules, and preparing deposits.
Fostered healthy team environments to promote collaboration and boost productivity.
Restocked inventory upon shipment arrival and checked merchandise into the system to maintain accurate records.
Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Maintained current accounts and deposited funds to keep on-site cash low.
Minimized financial discrepancies by accurately controlling the monthly operations budget.
Built a loyal customer base by delivering excellent service and stocking in-demand products.
Reorganized sales floor to optimize customer flow and improve product visibility.
Motel Manager
Motel Stay at Inn
Forest City, NC
03.2015 - 02.2016
Handled guest complaints in the most effective manner possible and offered complimentary services for hardship cases.
Supervised daily operations of a brand new, room hotel with a staff of employees.
Prepared invoices for customers and delivered to rooms on the day of check-out to reduce wait times at the front desk.
Mentored all new employees, demonstrating the best methods for servicing clients and guests.
Assisted guests at check-in, providing information on various services within the hotel.
Directed all day-to-day operations of the facility to provide a safe and enjoyable guest experience.
Collaborated with others to discuss new opportunities.
Contributed to the development, planning, and completion of project initiatives.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Bharat High school
Uttarsanda, Gujarat, India
01.1999
Mechanical Engineering (no degree) - undefined
B&B Polytechnic
Vallabh Vidyanagar, Gujarat, India
01.1997
Skills
Production Operations Management
Quality Assurance & Control
Machine Operation & Troubleshooting
Line Setup & Changeovers
Team Leadership & Training
Workflow Coordination
Problem Solving
Documentation & Reporting
Lean Manufacturing & Waste Reduction
Inventory & Production Tracking (Radius)
Accomplishments
Developed life-changing skills in time management, customer engagement, and oral communications as a result of ongoing interaction with supervisors and customers.
Instituted relationships with a large base of customers through effective listening, open-ended questioning, and positive response to inquiries.
Consistently maintained high customer satisfaction ratings.