TEJAL VIKAS PATIL
Mumbai,India
Summary
A multifaceted professional with robust experience in customer support, data management, and quality assurance across technology and healthcare sectors. Proven track record in improving customer experience and operational processes. Hardworking and proactive leader with a disciplined execution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reverification Executive
Qtech Software - Repushti
Mumbai, Maharashtra
02.2023 - 08.2023
- Manage the re-verification of booking processes through an innovative cloud platform, ensuring accuracy and client satisfaction.
- Provide customer support via email and chat, resolving queries and enhancing the user experience.
Relationship Manager
Impactguru Technology Ventures Pvt Ltd
Mumbai, Maharashtra
06.2022 - 01.2023
- Served as the primary liaison between donors and patients on India's largest crowdfunding platform, facilitating essential communication and support.
- Managed donor relations, ensuring a smooth funding process and contributing to the successful funding of critical medical treatments.
Data Entry Operator
Sir J J Hospital
Mumbai, Maharashtra
04.2020 - 05.2022
- Played a crucial role in the COVID-19 response by accurately processing RT PCR test data, supporting public health efforts.
- Ensured the integrity of medical data entry, contributing to reliable patient testing and tracking processes.
Quality Checking Supervisor
Myntra
Mumbai, Maharashtra
11.2019 - 03.2020
- Supervised quality control processes, ensuring product standards met company and customer expectations.
- Implemented quality assurance protocols, reducing error rates and improving customer satisfaction.
Education
Bachelor of Science - Biotechnology
Annasaheb Vartak College
Mumbai05-2019
Radiographer
VIVO Healthcare
Thane02-2019
HSC - Science
University of Mumbai
MumbaiSkills
- Customer Support
- Quality Assurance
- Data Management
- Customer Service
- Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Teamwork
- Flexibility
- Conflict Resolution
Certification
- Certified Radiographer through an intensive program at ViVo Healthcare, followed by a hands-on internship at Criticare Hospital, where I applied diagnostic imaging techniques in a clinical setting.
- Successfully completed the Maharashtra State Certificate in Information Technology (MS-CIT), an esteemed IT literacy course established by MKCL in 2001, recognized as the premier IT literacy course across Maharashtra
Languages
English
Full Professional
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Timeline
Reverification Executive
Qtech Software - Repushti
02.2023 - 08.2023
Relationship Manager
Impactguru Technology Ventures Pvt Ltd
06.2022 - 01.2023
Data Entry Operator
Sir J J Hospital
04.2020 - 05.2022
Quality Checking Supervisor
Myntra
11.2019 - 03.2020
Bachelor of Science - Biotechnology
Annasaheb Vartak College
Radiographer
VIVO Healthcare
HSC - Science
University of Mumbai
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