Experienced customer service professional proficient in managing sales operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
3
3
years of professional experience
Work History
Site Supervisor
Curative
San Dimas, CA
01.2022 - Current
Developed work schedules for team members to maximize shift coverage.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Evaluated team member strengths and assigned tasks based upon expertise and background.
Coordinated site investigations, documented issues and escalated to executive teams.
Attended weekly meetings with Curative to discuss safety procedures, compliance issues and facility maintenance.
Initiated onsite safety program and properly trained team members to decrease injuries.
Lead Concierge
Columbus Property Management
Philadelphia, PA
03.2020 - 06.2021
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Interim Sales Department Manager
Macy's
New York, NY
09.2018 - 12.2019
Communicated with managers of other departments to maintain transparency.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Interim Inventory Supervisor
Staples
Framingham, MA
03.2019 - 09.2019
Monitored completeness, accuracy and compliance during inventory transactions.
Supervised team of inventory control personnel to support correct goods management and achievement of performance goals.
Led and supervised inventory team, conducting training and setting appropriate schedules.
Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.