Azure
Tejas Rane
Pembroke Pines
Summary
Knowledgeable Technical Account Manager/Customer Success Engineer with proven track record in managing client relationships and delivering technical solutions. Adept at identifying client needs and orchestrating resources to drive successful project outcomes. Demonstrated expertise in technical troubleshooting and account management, consistently ensuring client satisfaction and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Kaseya
09.2021 - Current
- Deliver high quality one-to-one customer engagements remotely and in-person to build high quality technical relationships within customers and understand their use of our solutions
- Demonstrate the value of customers' existing solutions and ensure their success and ongoing usage of the products
- Build expertise in Kaseya's ITComplete software modules and conduct in-depth Customer Success Engagements to highlight usage opportunities and identify any obstacles
- Use CRM applications to successfully manage tasks and events to manage opportunities and accounts
- Create opportunity and interest for additional modules for Account Managers to drive to closure
- Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
- Organize product demonstrations and trial installations of equipment to promote products
- Build long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
- Manage multiple accounts simultaneously, maintaining high levels of organization and prioritization
- Provide in-depth product training for customers, enhancing their understanding and usage of the technology
- Conduct regular customer success engagements to proactively identify areas of improvement and implement necessary changes
- Work closely with support, sales, provisioning and product management for seamless product integration and enhanced customer experience
NOC Systems Administrator
Integrated IT
01.2018 - 08.2021
- Client server/workstation monitoring and maintenance
- Monitor & troubleshoot switches, firewalls, access points, UPSs, storage devices, etc
- Antivirus/Anti-spam, Encryption management using Sophos, Vipre, ESET, etc
- Client/User Management in O365, Azure, and Active Directory
- Backup monitoring/remediation & disaster recovery using various backup solutions such as Datto, Axcient, Intronis, SkyKick, Azure Backup, Code42, etc
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Planned and implemented upgrades to system hardware and software.
IT Specialist
University of Massachusetts
09.2017 - 01.2018
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
Education
Master of Science - Information Technology
University of Massachusetts, Boston
Boston, MA05.2018
Bachelors of Engineering - Information Technology
University of Mumbai
05.2016
Skills
- Microsoft Office 365
- Azure
- Kaseya ITComplete (RMM, Security, and Automation)
- MS Project
- Salesforce
- ITGlue
- BCDR (On-Prem and SaaS)
- Autotask
- Technical sales
- Client onboarding
- Product lifecycle management
- EDR and AV
- SaaS Alerts
Websites
Certification
- BullPhish ID Certified Administrator
- Sandler Training's Strategic Customer Care Program Certificate – Sandler Training.
- DarkWeb ID Certified Administrator
- Kaseya Certified Administrator
- Unitrends Certified Administrator
- Sophos Certified Engineer
- Datto Technical Specialist L2
- Connectwise Certified Engineer
- Getting Started With Powershell - Microsoft
Accomplishments
Lead a team of 80 account managers and served as their primary technical point of contact
Won the cool, calm, and collected award at Integrated IT Solutions
Generated $150,000+ NRR consistently for 3 years at Kaseya
Maintained a 95% renewal rate and a 98% account penetration rate at Kaseya
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork from home optionCompany CultureSoftware
EntraID
Microsoft 365
Kaseya VSA
Datto RMM
Connectwise Manage
Unitrends
Spanning Backup
Datto SaaS Protection
BullPhish ID
Rapidfire Tools
Auvik
Crashplan
Axcient
Intronis
Datto BCDR
Kaseya 365
RocketCyber
Datto EDR
Sophos
Vipre
Datto AV
MS Project
Tableau
SQL Management Studio
Timeline
Technical Account Manager
Kaseya
09.2021 - Current
NOC Systems Administrator
Integrated IT
01.2018 - 08.2021
IT Specialist
University of Massachusetts
09.2017 - 01.2018
- BullPhish ID Certified Administrator
- Sandler Training's Strategic Customer Care Program Certificate – Sandler Training.
- DarkWeb ID Certified Administrator
- Kaseya Certified Administrator
- Unitrends Certified Administrator
- Sophos Certified Engineer
- Datto Technical Specialist L2
- Connectwise Certified Engineer
- Getting Started With Powershell - Microsoft
Master of Science - Information Technology
University of Massachusetts, Boston
Bachelors of Engineering - Information Technology
University of Mumbai
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