Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Work Availability
Work Preference
Software
Timeline
OfficeManager
Tejas Rane

Tejas Rane

Pembroke Pines

Summary

Knowledgeable Technical Account Manager/Customer Success Engineer with proven track record in managing client relationships and delivering technical solutions. Adept at identifying client needs and orchestrating resources to drive successful project outcomes. Demonstrated expertise in technical troubleshooting and account management, consistently ensuring client satisfaction and retention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Kaseya
09.2021 - Current
  • Deliver high quality one-to-one customer engagements remotely and in-person to build high quality technical relationships within customers and understand their use of our solutions
  • Demonstrate the value of customers' existing solutions and ensure their success and ongoing usage of the products
  • Build expertise in Kaseya's ITComplete software modules and conduct in-depth Customer Success Engagements to highlight usage opportunities and identify any obstacles
  • Use CRM applications to successfully manage tasks and events to manage opportunities and accounts
  • Create opportunity and interest for additional modules for Account Managers to drive to closure
  • Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
  • Organize product demonstrations and trial installations of equipment to promote products
  • Build long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
  • Manage multiple accounts simultaneously, maintaining high levels of organization and prioritization
  • Provide in-depth product training for customers, enhancing their understanding and usage of the technology
  • Conduct regular customer success engagements to proactively identify areas of improvement and implement necessary changes
  • Work closely with support, sales, provisioning and product management for seamless product integration and enhanced customer experience

Technical Account Manager

Integrated IT
01.2018 - 08.2021
  • Managed a book of business of 25-30 enterprise customers and served as the main point of contact for clients, building and maintaining strong, long-term relationships to ensure high levels of satisfaction and retention
    • Provided clients with technical support and expertise, ensuring that all issues are resolved efficiently and within SLA targets
    • Lead the technical onboarding process for new clients, including system assessments, planning, and setup to ensure a smooth transition to MSP services
    • Worked with the support team to address and resolve escalated technical issues, tracking problems to resolution and implementing preventative measures
    • Managed client-specific projects, ensuring deadlines, budgets, and technical requirements are met, such as hardware or software deployments, upgrades, and migrations
    • Provided regular reports to clients on service performance, incidents, trends, and recommendations for improvements, ensuring documentation is clear and accessible
    • Continuously evaluated and improved service offerings based on client feedback, industry trends, and performance metrics
    • Developed and delivered technical training sessions for clients, empowering them to leverage their IT infrastructure more effectively

IT Specialist

University of Massachusetts
09.2017 - 01.2018
  • Diagnosed and troubleshot hardware, software and network issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.
  • Installed and configured operating systems and applications.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.

Education

Master of Science - Information Technology

University of Massachusetts, Boston
Boston, MA
05.2018

Bachelors of Engineering - Information Technology

University of Mumbai
05.2016

Skills

  • Microsoft Office 365
  • Azure
  • Kaseya ITComplete (RMM, Security, and Automation)
  • MS Project
  • Salesforce
  • ITGlue
  • BCDR (On-Prem and SaaS)
  • Autotask
  • Technical sales
  • Client onboarding
  • Product lifecycle management
  • EDR and AV
  • SaaS Alerts

Certification

  • BullPhish ID Certified Administrator
  • Sandler Training's Strategic Customer Care Program Certificate – Sandler Training.
  • DarkWeb ID Certified Administrator
  • Kaseya Certified Administrator
  • Unitrends Certified Administrator
  • Sophos Certified Engineer
  • Datto Technical Specialist L2
  • Connectwise Certified Engineer
  • Getting Started With Powershell - Microsoft

Accomplishments

Lead a team of 80 account managers and served as their primary technical point of contact

Won the cool, calm, and collected award at Integrated IT Solutions

Generated $150,000+ NRR consistently for 3 years at Kaseya

Maintained a 95% renewal rate and a 98% account penetration rate at Kaseya

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork from home optionCompany Culture

Software

Azure

EntraID

Microsoft 365

Kaseya VSA

Datto RMM

Connectwise Manage

Unitrends

Spanning Backup

Datto SaaS Protection

BullPhish ID

Rapidfire Tools

Auvik

Crashplan

Axcient

Intronis

Datto BCDR

Kaseya 365

RocketCyber

Datto EDR

Sophos

Vipre

Datto AV

MS Project

Tableau

SQL Management Studio

Timeline

Technical Account Manager

Kaseya
09.2021 - Current

Technical Account Manager

Integrated IT
01.2018 - 08.2021

IT Specialist

University of Massachusetts
09.2017 - 01.2018

Master of Science - Information Technology

University of Massachusetts, Boston

Bachelors of Engineering - Information Technology

University of Mumbai

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Tejas Rane