Student Technology Assistant
University of North Texas
- Utilized Rapid7 for security auditing, ensuring the protection of laptops, desktops, and printers within the department
- Employed Microsoft System Center Configuration Manager for testing and deploying software applications in classroom settings
- Leveraged CrowdStrike to assess and manage the malware status of departmental devices
- Conducted testing and deployment of Windows updates to domain computers using Windows Server Update Service (WSUS)
- Re-imaged devices using necessary ISO files to ensure compliance with departmental standards
- Used KillDisk for secure erasure of hard drives in desktops phased out of service
- Created and applied Group Policy Objects using Group Policy Management to enhance device security and compliance
- Resolved IT tickets efficiently through ServiceNow, maintaining high levels of departmental support
- Addressed software and hardware issues for faculty and students, providing timely and effective solutions.
