Tejaswaroop Doppalapudi

effectively took inbound calls from staff members reporting technological problems and handled them.
 Recognized, recorded, and investigated technical problems, guaranteeing precise and thorough fixes.
Used and updated the internal knowledge base to keep it up to date as a resource for problem solving.
Ensured seamless issue resolution by facilitating efficient communication of technical issues to both internal and external teams.
To guarantee ongoing support coverage, I took part in the rotation of on-call help, even during off-peak hours.
Provided support for mobile devices (iOS, Android) and PC operating systems (Windows 7, Windows 10).

Oversaw escalations, led the resolution of complicated technical problems for clients, and offered knowledgeable advice on techniques for debugging and addressing problems.
Managed database-related support, encompassing query optimization, backup and recovery, and performance tuning.

in coordination with database managers.

Oversaw and guided a group of tech support experts, putting policies and procedures in place to improve team performance.

quality of support and performance.

 Offered technical assistance for mobile devices (iOS, Android) and PC operating systems (Windows 7, Windows 10).

making sure problems are resolved effectively.

Exhibited proficient communication abilities to engage with coworkers and end users in an effective manner, along with effective call

handling skills to guarantee accurate and timely issue solutions.

Over a year of expertise debugging and providing assistance for mobile devices, including Apple and Android tablets and phones,

comprising functionality and configuration