TEJASWI GANTA
DOHA,QATAR
Summary
Highly resourceful, flexible, innovative and enthusiastic who possesses a considerable amount of knowledge regarding administrative and office procedures. A well organized and an excellent team player with a proven ability to work proactively in a complex work environment.
Overview
5
5
years of professional experience
Work History
Business Development Manager
INTELEGRITY NETWORK SOLUTIONS
Doha, Qatar
08.2023 - Current
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Identified key decision-makers over LinkedIn Sales Navigator to generate potential partnership opportunities
- Established new customer accounts using negotiation and sales closing abilities. Gained market share in new sales performance through aggressive team training.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Understanding and working in all aspects of the sales cycle, Including qualifying, Presentations, Demonstrations, RFP responses, Negotiations, and the Closing Process. Prepared budgets and approved budget expenditures.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Reviewed operational records and reports to project sales and determine profitability.
- Directed and coordinated products, services and sales activities.
- Participated in industry and trade organizations to build industry and customer alliances.
IT Service Engineer
AVEVA Solutions
Hyderabad, India
11.2021 - 05.2023
- Managing multiple IT requests on daily basis and part of the service desk team
- Providing the service to the APAC, EMEA and AMER end users and have supported the end users for both software and Hardware issues
- Investigating the errors and diagnose the issues with the suitable resolutions
- Have handled 2 main projects of the team i.e., IT handling of leavers process and the Microsoft
- Handled the Dynamics Navision.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Worked on Service Now for handling the queues.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Sr. Customer Service Representative
Sykes Business
Hyderabad, India
07.2020 - 10.2021
- Provided accurate and appropriate resolution to the customers as per the company policies
- Provided the assistance to representatives with the process and procedures to handle the queues
- Maintained customer satisfaction with forward thinking focused on addressing the customer needs and resolving concerns
- Ensured to maintain good quality of work
- Worked on ZenDesk to handle the emails and tickets for the customer queries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Junior Advisor
Concentrix Daksh Services
Hyderabad, India
07.2018 - 01.2020
- Responsible for analyzing and categorize the content of the user profiles and videos uploaded on the YouTube Platform
- Evaluate videos for safety concerns, quality and age appropriateness
- Making a well balanced and personally driven to perform effectively
- Identifying all the content precisely and categorize which content need to be removed and which content can be processed for Monetization as per the business norms
- Maintained consistent quality in categorizing all types of content.
- Researched areas of special expertise continuously to stay current on latest research and practices.
Education
BACHELOR OF TECHNOLOGY - ELECTRONICS & COMMUNICATION
Rishi MS institute of engineering and technology for women
01.2017
Skills
- Excellent interpersonal and communication skills
- Ability to perform multiple responsibilities
- Punctual and Reliable
- Enthusiastic team player and motivates co-workers to accomplish team goals
- Extremely self-motivated and organized
- Good analytical skills
- Capability to quickly understand new responsibilities
- Able to provide managerial support
- Goal oriented and result driven attitude
- Team Management
- Organizational Skills
- Good Work Ethic
- Reliable & Trustworthy
- Excellent typing
- Organizational Skills
- Good Work Ethic
- Reliable & Trustworthy
- Excellent typing
- Research
- Relationship building and management
- Relationship building and rapport
- Verbal and written communication
- Product and service sales
- Organizational Skills
- Good Work Ethic
- Reliable & Trustworthy
- Excellent typing
- Organizational Skills
- Good Work Ethic
- Reliable & Trustworthy
- Excellent typing
Technical Skills
- Troubleshooting and Diagnostics
- Microsoft office, MS Word, Excel, PowerPoint.
- Windows, IOS.
- Active Directory and Azure active directory service
- Data Management
- Customer Service
- Relationship Building
- Training & Development
Activities
- Actively Participated in all workshops held by our college.
- Played a key role in organizing and volunteering many fests at our college.
- Have been a SPOC in organizing the curricular activities.
- Hosted the Quiz competition.
Accomplishments
- Heart Attack Detection Using Multiple Sensors
- The objective of the project is to design a device which detects the heart rate of a person and give a notification
- This helps in sending a message/ calling if a person is experiencing heart attack
- The system does this by detecting the heartbeat level with the help of resistors and informs as soon as the heartbeat level does not fall within the permissible limit
- The notification will be sent to the family members who’s number is saved in the device which has been designed.
- Won 'Best employee of the month" for the consistent performance.
- Nominated for the quarter performance from the department.
- Brought in new customers in 2023.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Business Development Manager
INTELEGRITY NETWORK SOLUTIONS
08.2023 - Current
IT Service Engineer
AVEVA Solutions
11.2021 - 05.2023
Sr. Customer Service Representative
Sykes Business
07.2020 - 10.2021
Junior Advisor
Concentrix Daksh Services
07.2018 - 01.2020
BACHELOR OF TECHNOLOGY - ELECTRONICS & COMMUNICATION
Rishi MS institute of engineering and technology for women
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