Tej El Houda Trad
Summary
Dependable server and bartender, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Mint Hookah Bar & Lounge
2023.12 - 2024.02
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista Trainee
Cortado Café
2023.11 - 2023.12
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Boosted sales through upselling menu items and promoting seasonal specials.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
Bartender
Fuzion Hookah Lounge
2022.10 - 2023.10
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Server
Fuzion Hookah Lounge
2022.10 - 2023.10
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hookah Maker
Miramar Hookah Lounge
2022.08 - 2022.10
- Enhanced customer satisfaction by crafting high-quality hookahs and maintaining a clean work environment.
- Increased repeat business by providing exceptional service and consistently delivering well-prepared hookahs.
- Ensured safety standards were met by properly cleaning and sanitizing all equipment, adhering to health codes.
- Streamlined operations by organizing supplies and inventory, reducing preparation time for hookah assembly.
- Developed strong relationships with regular customers, resulting in increased loyalty and positive word-of-mouth referrals.
Education
Associate of Arts - International Studies
Northern Virginia Community College
Annandale, VA12.2024
Skills
- Beverage Preparation
- Food Running
- Safe Food Handling
- Guest Engagement
- Order Management
- Exceptional customer service
- Strong Work Ethic
- Relationship Management
- Guest Seating
- Cash Handling
- Wine pairing knowledge
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Server
Mint Hookah Bar & Lounge
2023.12 - 2024.02
Barista Trainee
Cortado Café
2023.11 - 2023.12
Bartender
Fuzion Hookah Lounge
2022.10 - 2023.10
Server
Fuzion Hookah Lounge
2022.10 - 2023.10
Hookah Maker
Miramar Hookah Lounge
2022.08 - 2022.10
Associate of Arts - International Studies
Northern Virginia Community College
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