Tejinder Kooner
Granite Bay,CA
Summary
Accomplished Director of Operations at Chicago's Pizza Franchising Inc. Corp, adept in strategic planning and operational efficiency. Spearheaded initiatives that enhanced team productivity and operational cohesiveness. Proven leadership in fostering partnerships and improving customer service management. Skilled communicator and effective leader, achieving significant advancements in operational quality.
Overview
14
14
years of professional experience
Work History
Director Of Operations
Chicago's Pizza Franchising Inc. Corp
Sacramento, CA
12.2017 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Spearheaded operations for 100 franchise locations, through effective management and strategic initiatives.
- Led a team of 50+ employees, focusing on professional development and succession planning.
- Developed and executed operational plans aligned with corporate goals, ensuring compliance with franchise policies and local regulations.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Small Business Owner
Quikstop Markets
San Jose, CA
09.2010 - 08.2017
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Fostered positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
High School Diploma -
Natomas High School
Sacramento, CA06.2002
Some College (No Degree) -
Alcorn State University
Lorman, MSSkills
- Strategic planning and execution
- Capital Spending
- Operational Efficiency
- Leadership training
- Operations Oversight
- Budget Control
- Customer Service Management
- Excellent Communication
- Effective leader
- Strategic Planning
- Teamwork and Collaboration
- Operations Management
Timeline
Director Of Operations
Chicago's Pizza Franchising Inc. Corp
12.2017 - Current
Small Business Owner
Quikstop Markets
09.2010 - 08.2017
High School Diploma -
Natomas High School
Some College (No Degree) -
Alcorn State University
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