Tek Gurung

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored security to protect employees, customers and property.

Managing the store staff and their scheduling. Managing relationships with suppliers. Product sourcing and building a product assortment. Merchandising the store.

Developed key operational initiatives to drive and maintain substantial business growth.

• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Established foundational processes for business operations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.