Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tekalon Gatling

Hattiesburg,MS

Summary

Dynamic professional with a proven track record at Dollar General, excelling in customer service and staff training. Leveraged problem-solving abilities and Microsoft PowerPoint expertise to enhance service delivery, achieving a reputation for exceeding service standards. Skilled in building empathetic client relationships and adept at multitasking, consistently prioritizing tasks for optimal efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dollar General
04.2023 - 07.2024
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Personal Care Assistant

Health At Home
12.2020 - 10.2022
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored and assisted residents through individual service plans.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Remained alert to problems or health issues of clients and competently responded.

Direct Support Professional

CDI
08.2017 - 10.2020
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Purvis High School

Skills

  • Consultative Sales
  • Scheduling
  • Appointment Scheduling
  • Paperwork Processing
  • Microsoft PowerPoint
  • Problem-solving abilities
  • Active Listening
  • Hospitality and accommodation
  • Multi-Task Management
  • Staff Training
  • Administrative Support
  • Prioritization

Timeline

Customer Service Representative

Dollar General
04.2023 - 07.2024

Personal Care Assistant

Health At Home
12.2020 - 10.2022

Direct Support Professional

CDI
08.2017 - 10.2020

Purvis High School

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Tekalon Gatling