Tekeia Choice
Dallas ,TX
Summary
Experienced Administrative Assistant/Paralegal with a diverse skill set in office administration. Thrives in fast-paced environments, excelling in leadership and team roles. Exceptional phone etiquette enables effective management of client communications and seamless coordination between branch offices.
Overview
12
12
years of professional experience
Work History
Office Service Representative II
Canon Business Solutions
06.2024 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Sustained exemplary productivity while adhering to established quality norms.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided prompt responses to requests about offerings and organizational details.
Paralegal Lien Specialist (Temporary Contract)
DuraServ
06.2023 - 02.2024
- Handled coordination of lien rights across various types of construction projects at the same time.
- Reviewed necessary documentation and entered relevant project data into NCS.
- Informed team about upcoming statutory deadlines including project status and payment notifications.
- Undertook online research related to specific projects using county assessor, recorder, and state websites.
- Compile and analyze essential research findings to safeguard customer's lien and bond claim rights.
- Facilitate process of preliminary notices, lien and/or bond claims pursuant to applicable state lien laws.
- Educate colleagues & customers on basic mechanic's lien & bond claim statutes.
- Review & prepare applicable lien waivers pursuant to statutory requirements & contractual obligations.
- Provide prompt & extraordinary customer service.
- Updated and organized contact databases for streamlined client correspondence.
Executive Portfolio Administrative Assistant
Worth Ross Management
06.2021 - 06.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed incoming correspondence and expedited response process.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced cost efficiency by optimizing terms with vendors and suppliers.
- Assisted development and implementation of new administrative procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed calendars to ensure smooth planning for high-level executives.
- Executed initial screenings of correspondence, facilitating management decision-making.
Legal Assistant
Williams And Williams Law Group
07.2018 - 05.2021
- Managed 75 accounts and records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Answered 30 calls per day, and responded to inquiries, using open-ended questioning skills to attain applicable information.
- Revised and finalized legal documents.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Created spreadsheets to track client progress and document billable hours.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Attended court hearings and depositions to take notes and document proceedings.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents
Paralegal and Mediation Coordinator
Law Office Of Vickie Alexander
01.2013 - 06.2018
- Developed and managed up to 200 hundred or more cases.
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Accurately handled data entry for clients into company-based software.
- Researched family laws and regulations and delivered analysis and assessments.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Developed project management processes to improve cost-effective service to clients.
- Contacted key witnesses to testify at court hearings.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Communicated pertinent information to clients via phone, email and mail.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Answered client calls, and responded to inquiries, using open-ended questioning skills to attain applicable information.
- Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision- making for involved parties.
Education
Certificate In Paralegal Studies -
Lawyers Assistant School of Dallas
Dallas, TX01.2016
High School Diploma -
H Grady Spruce High School
Dallas, TX05.2006
Skills
- Ability to multitask and prioritize tasks
- Excellent time management skills
- Well-developed organizational skills
- Attention to detail
- Great communication skills
- Professional discretion
- Data entry
- Proficiency in MS Office
- File and Records Management
- Administrative Support
- Client Support
Timeline
Office Service Representative II
Canon Business Solutions
06.2024 - Current
Paralegal Lien Specialist (Temporary Contract)
DuraServ
06.2023 - 02.2024
Executive Portfolio Administrative Assistant
Worth Ross Management
06.2021 - 06.2023
Legal Assistant
Williams And Williams Law Group
07.2018 - 05.2021
Paralegal and Mediation Coordinator
Law Office Of Vickie Alexander
01.2013 - 06.2018
Certificate In Paralegal Studies -
Lawyers Assistant School of Dallas
High School Diploma -
H Grady Spruce High School
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