TeKeisha Pittman
Surprise,USA
Overview
13
13
years of professional experience
Work History
Test Center Manager
Prometric
Phoenix, AZ
09.2023 - Current
- Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
- Reduced defects in production with thorough regression testing and identification of root causes.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Established a culture of continuous improvement within the testing team, fostering professional growth and skill development.
Merchant Services Specialist
DoorDash Corporate
Tempe, AZ
04.2021 - 03.2023
- Constant and consistent communication with extreme high priority merchants
- Tidying back offices
- Troubleshooting wages
- Skills necessary: Microsoft Office, Mac OS, Sheets, Escalated phone calls and emails
Spotify Artist and Customer Support
24-7 InTouch
Phoenix, AZ
02.2016 - 03.2021
- Social media support for customer inquiries, escalations, and technical support
- Specializing in Artist Services where VIP services and white-glove support is executed on technical support and content (music/portfolios) are managed
- Supported Internal Spotify Operations via the Spotify HelpDesk Team where escalations and complex issues are managed
- Tasked by the site Vice President Mitch Mann and Director Brittany Richardson to gather info from agents, filter them into documents, come up with Infrastructures and resolutions
- Hold weekly meetings, and execute implementation for the Employee Experience within Spotify
- Effectively communicate to the entire floor which addresses our ideas and solutions based on the feedback
- Consistently adhere to the KPIs of Spotify and maintain exceptional stats
Patient and Pharmaceutical Services
McKesson Specialty Health
Scottsdale, AZ
01.2015 - 01.2016
- Company Overview: (FDA Partner)
- Operational support for phone/aux management
- Performed floor support as a Supervisor
- Supported customers and internal staff with questions within FDA Guidelines, OSHA, and HIPAA
- (FDA Partner)
Web Master and Social Media management
Origami Owl
Chandler, AZ
09.2013 - 01.2015
- Community Building and Interaction Lead
- Managed customer escalations and performed operational floor support
- Supported staff scheduling, order issues, and shipping/delivery inquiries
- Maintaining employee satisfaction
Web Analyst and Apple / Mac Expert Sales Representative
GC Services
Mesa, AZ
08.2012 - 01.2013
- Company Overview: (Apple)
- Have a high amount of expertise of the Mac Operating system
- Daily sales per hour goals
- (Apple)
Revana
Tempe, AZ
02.2012 - 08.2012
Education
Psychology - Psychology
University of Phoenix
Phoenix, AZMesa Community College
01.2009
High School -
Basha High School
01.2007
Skills
- Escalation management
- Supervisory support
- Organized and fact based
- Active listening
- Sharp problem solver
- Adaptive team player
- Visual merchandising
- Energetic work attitude
- Customer service expert
- Start and End of Day operational procedures
- Call routing & agent skilling experience
Awards
- Promoted to Social Media Specialist and Web Master within 3 months of employment (Origami Owl)
- Exceeded corporate target for customer satisfaction
- Trusted with supervisory access to Stats, Aux Codes, Schedules, Files, and Escalations management
Timeline
Test Center Manager
Prometric
09.2023 - Current
Merchant Services Specialist
DoorDash Corporate
04.2021 - 03.2023
Spotify Artist and Customer Support
24-7 InTouch
02.2016 - 03.2021
Patient and Pharmaceutical Services
McKesson Specialty Health
01.2015 - 01.2016
Web Master and Social Media management
Origami Owl
09.2013 - 01.2015
Web Analyst and Apple / Mac Expert Sales Representative
GC Services
08.2012 - 01.2013
Revana
02.2012 - 08.2012
Mesa Community College
High School -
Basha High School
Psychology - Psychology
University of Phoenix