Tekelia White
Houston,TX
Summary
Thorough Enrollment Benefits Specialist dedicated to Customer Service with proven multitasking abilities. Committed to maintaining professional relationships to increase rapport to drive customers and business results. Proficient with processing new accounts and communicating new acquisition services. Solid team player with outgoing positive demeanor and proven skills in establishing long term client relations. Articulate, energetic and results-oriented with exemplary passion for cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Enrollment Specialist I
Humana
08.2022 - 01.2024
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
Records Management Specialist II
LHI/Remedy Staffing
10.2020 - 09.2022
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Received and categorized incoming 30 and 50 information requests to begin document processing sequence.
- Contacted document requestors and obtained additional information required to process document requests.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Spearheaded the transition from paper-based filing systems to digital platforms, improving overall organization and accessibility of company records.
Customer Service Representative
Victoria's Secret
08.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records, while maintaining approximately 30 incoming calls, emails and faxes per day from customers
Education
No Degree - Google IT Support Certificates
Coursea
Online08.2024
High School Diploma -
Penn Foster College
Online01.2012
Skills
- Exceptional communication
- Documentation Management
- Reporting and Analytics
- Customer service expertise
Timeline
Enrollment Specialist I
Humana
08.2022 - 01.2024
Records Management Specialist II
LHI/Remedy Staffing
10.2020 - 09.2022
Customer Service Representative
Victoria's Secret
08.2019 - 07.2020
No Degree - Google IT Support Certificates
Coursea
High School Diploma -
Penn Foster College
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