Tekelvue Townsend
Oxford,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Senior Pastor
Pleasant Grove Missionary Baptist Church
Coffeeville , MS
04.2021 - Current
- Oversaw administration and management of all areas of ministry.
- Provided crisis response and counseling to church members.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Officiated special services such as weddings, funerals, baptisms and nursing home services.
- Provided spiritual care through visitation, counseling and prayer.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Worked with stewardship to promote responsible biblical stewardship.
Customer Service Representative
Mechanics Bank
Oxford, MS
06.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Biblical Studies
Blue Mountain College
Blue Mountain, MSLeadership And Ministry
Grace Christian University
Grand Rapids, MIWater Valley High School
Water Valley, MS05.2015
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Answering Customer Questions
- Cash Register Operations
- Consulting Supervisors
- Teller Transactions
- Complaint Response
- Information Inputting
- Solving Customer Concerns
- Answering Emails
- Team-Oriented and Cooperative
- Critical Thinking
Timeline
Senior Pastor
Pleasant Grove Missionary Baptist Church
04.2021 - Current
Customer Service Representative
Mechanics Bank
06.2014 - Current
Biblical Studies
Blue Mountain College
Leadership And Ministry
Grace Christian University
Water Valley High School
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