Tekemma WATSON

• Coordinated branch operations to ensure efficient customer service.
• Answering phones exceeding the call target ensuring I deliver exceptional customer service.
• Scheduling appointments with the Respiratory Therapist.
• Answer product and service questions.
• Setup delivery appointments for medical equipment.
• Contact Physician’s office if any additional information needed records of inventory, sales, customers, and other relevant data.

· Answered, evaluated, and prioritized requests from customers having questions or experienced problems with services or products.

· Facilitated problem recognition, research, isolation, resolution, and follow0up for customers problems.

· Worked without a script and maintain call control.

· Logged and tracked customer interaction as required for each client.

· Multitasked using multiple system pending the client’s working environment.

Responded to and resolved open issues in an appropriate timeframe.

· I was responsible for scheduling 40-50 patient appointments and taking patient messages for Caremore Health Anthem, Inc.

· Provided excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages or general questions.

· Provided information, education and assistance to members, providers, other insurance companies on a recorded phone line regarding benefits, claims and eligibility.

· Connected with subscribers, healthcare providers, agents/brokers, group administrators with inquires regarding benefits, claim payments and denials.

· Acted as a liaison between internal departments and customers.