Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tekesha Howell

Antioch,TN

Summary

Detail-oriented and self-motivated professional with extensive experience in customer service, patient support, and team leadership. Proven ability to manage tasks independently and maintain productivity in remote environments. Skilled in communication, organization, and problem-solving. Seeking a remote position where I can contribute to operational success and deliver excellent service from a home-based setting

Overview

24
24
years of professional experience

Work History

Caregiver Private Duty

01.2024 - Current
  • Assisted residents with daily living activities, including bathing, dressing, grooming, and toileting.
  • Encouraged residents to maintain independence by allowing them to perform tasks within their capabilities.
  • Successfully supported residents in their daily routines.
  • Facilitated safe transfers for residents, ensuring their comfort and well-being.
  • Enabled residents to participate in activities by assisting with mobility.
  • Contributed to improved quality of life by promoting self-care.

Patient Services Specialist

Vanderbilt Medical Center
01.2018 - 01.2023
  • Accurately registered patients, ensuring timely and complete data transfer.
  • Maintained patient confidentiality while handling sensitive information.
  • Entered and verified patient demographic, employment, and billing details.
  • Executed admissions, collected co-pays, and estimated deposits.
  • Answered telephone inquiries related to hospital services and procedures.
  • Assisted patients with appointment scheduling and addressed their needs.
  • Adhered to all appropriate rules and regulations to protect patient confidential information.

Front Desk Manager

Marriott Hotel
01.2014 - 01.2020
  • Trained new Guest Services department personnel.
  • Responded to letters of inquiry regarding rates and availability.
  • Maintained a thorough knowledge of room rack locations, types of rooms, package plans, and hotel facilities.
  • Demonstrated detailed knowledge about the hotel’s services and hours of operation.
  • Familiar with safety procedures and emergency protocols.
  • Proficient in cash handling procedures, including filing, and posting changes to guest master and city ledger accounts.
  • Skilled in using Property Management Software (PMS).
  • Addressed incidents of guest dissatisfaction promptly and attempted to satisfy guests within hotel policy.

Access Specialist 1

Vanderbilt Medical Center
01.2015 - 01.2018
  • Led and mentored patient scheduling activities.
  • Administered established policies and procedures for efficient operations.
  • Communicated effectively with staff, nursing personnel, and patients.
  • Conducted research and analysis to solve non-routine problems.
  • Demonstrated knowledge of safety protocols and emergency procedures.

Team Lead/Handler

Federal Express
01.2011 - 01.2014
  • Implemented and enforced company policies, procedures, and job standards.
  • Maintained high-quality service by providing training to ensure productivity goals were consistently met.
  • Managed the efficient sortation and handling of packages in accordance with established company standards.
  • Conducted Presort meetings to communicate organizational values, strategies, and objectives.
  • Assessed and defined training needs for assigned Package Handlers.
  • Conducted on-the-job training for new hires.
  • Addressed customer and employee complaints and issues through the appropriate chain of command.

Cashier/Shift Leader

KFC
01.2001 - 01.2014
  • Executed core operational procedures, including shift accountability, product projections, and Repair & Maintenance (R&M) spending.
  • Implemented controls for Cost of Sales (COS) and Cost of Labor (COL) on each shift.
  • Collaborated with the Restaurant General Manager (RGM) and Assistant Unit Manager (AUM) to ensure successful execution of marketing initiatives.
  • Held team members accountable for meeting performance expectations.
  • Demonstrated knowledge of and adherence to KFC’s Human Resources policies and processes.
  • Encouraged open dialogue within the team.
  • Comfortably discussed alternative options and solutions

Personal Care Assistant

Indigo Palms
01.2006 - 01.2007
  • Strictly followed Health Insurance Portability and Accountability Act (HIPAA) privacy policies and procedures, safeguarding client, family, and employee information.
  • Cultivated positive working relationships with clients, their families, staff, community providers, and referral sources.
  • Provided compassionate assistance with toileting needs.
  • Ensured proper skin care for clients.
  • Conducted ROM exercises and muscle strengthening routines to maintain optimal functioning.
  • Assisted clients with respiratory needs.
  • Assisted with bathing, grooming, and hair washing to promote personal hygiene.

Education

High School - undefined

Mainland High School
Daytona Beach, FL

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Benjamine Hooks Job Corps
Memphis, TN

Skills

    SKILLS

  • Remote Communication & Customer Support
  • HIPAA Compliance
  • Strong Organizational & Time Management Skills
  • Expert Computer Literacy (Microsoft Office, Property Management Systems)
  • Problem Solving & Conflict Resolution
  • Self-Motivated & Independent Worker
  • Team Support & Virtual Collaboration
  • Data Entry & Information Accuracy

Timeline

Caregiver Private Duty

01.2024 - Current

Patient Services Specialist

Vanderbilt Medical Center
01.2018 - 01.2023

Access Specialist 1

Vanderbilt Medical Center
01.2015 - 01.2018

Front Desk Manager

Marriott Hotel
01.2014 - 01.2020

Team Lead/Handler

Federal Express
01.2011 - 01.2014

Personal Care Assistant

Indigo Palms
01.2006 - 01.2007

Cashier/Shift Leader

KFC
01.2001 - 01.2014

High School - undefined

Mainland High School

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Benjamine Hooks Job Corps

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Tekesha Howell