Summary
Overview
Work History
Education
Timeline
Generic

Tekhila Chew

Gosnell ,AR

Summary

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Overview

9
9
years of professional experience

Work History

Front Desk Clerk

Best Western Plus
Horn Lake, MS
07.2018 - Current
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Daycare Worker

Sunny Sunset
Horn Lake, MS
06.2016 - 05.2018
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Met with parents about daily activities, positive developments and issues.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.

Education

High School Diploma -

Osceola High School
Osceola, AR
05.2016

Bachelor of Science - Child Care Management

Rust College
Holly Springs, MS
04.2021

Timeline

Front Desk Clerk

Best Western Plus
07.2018 - Current

Daycare Worker

Sunny Sunset
06.2016 - 05.2018

High School Diploma -

Osceola High School

Bachelor of Science - Child Care Management

Rust College

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Tekhila Chew