Tekhyra Bell
Dallas,USA
Overview
9
9
years of professional experience
Work History
Manager
Walmart
08.2019 - Current
- Overhauled the HR department's hiring process to include bringing on team members with corporate, industry, and functional knowledge
- Ensured customers were greeted with a warm, friendly smile
- Maintained consistent service levels
- Uphold the highest standards of cleanliness and staff conduct
- Managed a team of 5-30 staff members
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Created and maintained network diagrams, server and operating system architecture diagrams, and installation and deployment procedures
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas and initiatives
- Created partnerships between other suppliers
- Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to Market
Assistant Manager
Wendy's
06.2016 - 08.2019
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Streamlined inventory management to eliminate the need for stock replenishment
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Processed and tracked new employee benefits including new hire and attrition/retention packages
- Supervised the first full-time hire and ensured the successful transition of responsibilities
- Advised managers on effective employee performance management
- Managed the hiring, onboarding, and training of new employees
- Managed interviews, hiring paperwork, and onboarding for additional staff
Education
Business Management -
Dallas College
Dallas, TXPsychology -
Prairie View A&M University
Prairie View, TXSkills
- Customer service
- Microsoft word
- Communication skills
- Documentation review
- Microsoft excel
- Computer literacy
- Time management
- Leadership
- Problem Resolution
- Point of Sales system
- Project Management
- Microsoft office
- Analytical thinking
- Team collaboration and leadership
- Attention to detail
- Regulatory compliance
- Innovation and creativity
- Conflict resolution
- Ethical judgment
Timeline
Manager
Walmart
08.2019 - Current
Assistant Manager
Wendy's
06.2016 - 08.2019
Business Management -
Dallas College
Psychology -
Prairie View A&M University