Tekia Hamilton
Dallas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Host/Restaurant Server
First Watch Restaurant Inc
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Call Center Specialist
Behavioral Health Services Inc
04.2021 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Stayed current on healthcare industry trends and changes in regulations to provide accurate information to callers.
- Assisted in resolving escalated customer issues, demonstrating exceptional problem-solving skills and patience.
Call Center Agent
petdata
03.2020 - 03.2021
- Check to ensure that appropriate changes were made to resolve customers' problems
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Solicit sales of new or additional services or products
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Review insurance policy terms to determine whether a particular loss is covered by insurance
Education
Associate of Applied Business - Business Administration And Management
Dallas College
Dallas, TX01-2027
High School - General Studies
Morgan Park High School
01.2000
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host/Restaurant Server
First Watch Restaurant Inc
06.2024 - Current
Call Center Specialist
Behavioral Health Services Inc
04.2021 - 04.2023
Call Center Agent
petdata
03.2020 - 03.2021
Associate of Applied Business - Business Administration And Management
Dallas College
High School - General Studies
Morgan Park High School
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