TEKIELIAH BROWN
Grovetown,GA
Summary
Dedicated employee with a strong reputation for punctuality, seeking employment opportunities where commitment to good customer service and positive attitude can make a difference. Highly organized and motivated, eager to apply exceptional time management and organizational skills in various environments. Actively seeking opportunities to expand professional skills while contributing to company growth. Proven ability to handle different emergency situations, adept at building alliances and screening for specific services. Excellent multitasking, organizational, and conflict resolution skills make well-equipped to assist anyone in crisis. Possesses strong documentation skills, inbound call management expertise, and safety planning abilities, enabling effective alliance building and ensuring individual safety.
Overview
15
15
years of professional experience
Work History
Mental Health Professional
Beckman Center
06.2022 - 02.2024
- Counseled patients individually and in group sessions.
- Created client treatment plans based on assessments and goals.
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Developed treatment plans based on client mental and physical conditions.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Documented client progress in confidential files.
Crisis Counselor
Behavioral Health Link
11.2021 - 08.2022
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Referred individuals to outside resources and services for additional support.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
Rural Carrier
United States Postal Service, USPS
01.2009 - 01.2022
- Met performance targets consistently through hard work and efficient handling of each stop.
- Followed strict package safety standards to protect customers and team members.
- Collected mail from customers and brought back to facility for processing and sorting.
- Handled missing postage and returned mail for route customers.
- Greeted customers with pleasant attitude and offered assistance with mail-related issues.
- Took outgoing mail from customers by hand and obtained letters from boxes.
- Delivered mail to residences and commercial customers outside of city limits along established postal route.
- Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
- Obtained signatures for registered, certified and insured mail.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Delivered mail to residents and business within assigned area.
- Sold stamps and money orders to mail customers along daily route.
Customer Service Supervisor
United States Postal Service, USPS
08.2016 - 10.2021
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Monitored phone calls to promote better service and provide feedback.
- Monitored service desk ticket queues to facilitate timely response and resolution.
Education
MBA - Business Administration
Walden University
Minneapolis06.2025
Master of Science - Social Work
Walden University
Minneapolis, MN06.2016
Bachelor of Science - Social Work
Limestone College
Gaffney, SC12.2011
Associate of Applied Science - Human Services
Aiken Technical College
Graniteville, SC05.2010
High School Diploma -
Covert High School
Covert, MI06.1996
Skills
- Tracking Client Progress
- Client Goal Planning
- Safety and Risk Assessments
- Developing Relationships
- Confidential Records
- Unit Management and Leadership
- Clinical Quality Improvement
- Therapeutic Expertise
- Problem Resolution
- First Aid/CPR
- Training & Development
- Planning & Organizing
- Supervision & Leadership
- Active Listening
- Computer Skills
- Organizational Skills
- Good Work Ethic
- Team Building
- Goal Setting
- Teamwork and Collaboration
- Team Leadership
- Performance Evaluations
- Documentation and Reporting
- Onboarding and Orientation
- Business Development
- Customer Relationship Management
- Customer Service
- Time Management
- Decision Making
- Professional and Courteous
- Calm Under Pressure
- Good Judgment
- Interpersonal Relations
- Insurance Policy Sales
- Persuasive Negotiation
- HIPAA Compliance
- Customer Engagement
- Relationship Building
- Data Entry
- Client Consultations
- Life Insurance Sales
- Licensing Requirements
- Insurance Eligibility
- Verbal and Written Communication
Case Documentation
Stress Management Strategies
Post-Traumatic Stress Disorder Treatment
Anxiety Reduction Techniques
Timeline
Mental Health Professional
Beckman Center
06.2022 - 02.2024
Crisis Counselor
Behavioral Health Link
11.2021 - 08.2022
Customer Service Supervisor
United States Postal Service, USPS
08.2016 - 10.2021
Rural Carrier
United States Postal Service, USPS
01.2009 - 01.2022
MBA - Business Administration
Walden University
Master of Science - Social Work
Walden University
Bachelor of Science - Social Work
Limestone College
Associate of Applied Science - Human Services
Aiken Technical College
High School Diploma -
Covert High School
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